Sucuri SecurityReviews of sucuri.net

Terrible service. No support line. Live chat simply prompts you to make a ticket and then you have to wait hours and hours for a reply each time you send a message.

So today I decided to move from Wordfence to Sucuri. The main reason being the Ddos protection and the offsite filtering of bad traffic. Wordfence caused my website to slow down everytime it had to do a scan. Apparently Sucuri does not have this problem, in-fact, Sucuri is supposed to improve your website performance through their CDN, as this is where tour site is served from and bad traffic filtered out. I am honestly not impressed to say the least. Ticket unresolved and questions unanswered 13 hours later, the firewall is not working, 80 email alerts regarding brute force attacks, 0 resolutions from Sucuri. All this after paying 500USD! Their live chat might as well be decommissioned, as the conversations with whomever is on the other side will just add fuel to the fire.

Have received 6-8 emails in the last year from this company posing as GoDaddy, who I had hosting my website. The email said that my website and even my domain name had been infected with malware from hackers and they needed to run a scan.... I complained to Go Daddy, I'm still getting the emails, even thought I moved my website from their site.

Stay away, after being a customer for 9-years, they suddenly just suspended my account with no reason, one minute to the other, no warnings or anything, not able to get a copy of my settings or anything. Suddenly my 40.000+ users faced an 404 and I had to be in a hurry to migrate somewhere else, which became cloudflare Honestly as someone who was worked in IT-security for 14-years, I'm very happy to be at Cloudflare, much more feature packed, sucuri lack so many industry standards, that's ridicoulus nowdays. They haven't done any updates at all for the last 9-years I've been at them, very OUTdated. In Denmark our goverment published the website called "sikkerpånettet" for companies to test if their site lives up to current industry security standards, and Sucuri lives up to VERY few of the checkmarks. Eventually check your own sucuri site if you don't believe me. Customer service takes around 12-48hrs to get help, sometimes their response is okay, but most of the time you get answer that seems like coming from a BOT. Sucuri might be fine if you are running a blog, or something simple, but if you have a website with api's, or customers/users login to manage and see stuff, absolutely stay away, it's really hard to scale with Sucuri. Even simple features like websockets is missing.

Rubbish service. I also had the misfortune to connect to Steven on their Live Chat. Hopeless, uninterested, could not care less, no real effort to help in any way. Support tickets are dealt with very slowly and so far they have actually solved any of my problems just created new problems. Can't even find a way to lodge an official complaint.

avoid this company at all costs. They are a scam and will not help and make everything worse. Tyring to renew they hold you hostage and make it very difficult. AVOID AT ALL COSTS

I just purchased a year-long subscription with them a week and a half ago to help remove malware from my site which has now been down for over a week. Every time I want to get a response from the tech team, I end up having to reach out to the chat bot to request an urgent response to my previous message. It seems like the tech team only response when I send an urgent message to the chat bot assistant. My website has been down for almost 2 weeks because of malware and it seems there's absolutely NO urgency on their part to help fix my issue. They removed most of the malware but there is still malware on my site and I keep reaching out to them to remove it and am receiving snail-paced responses. I still can't get my website up and running. DO NOT use this company.

sucuri.net protects many malicious websites like emotet and mirai, this site must be liked by the governments of the sanctioned countries, they are implicitly protecting websites that spread Botnets and scams, very very very danger