Sucuri SecurityReviews of sucuri.net

Response from Sucuri SecurityApr 15, 2020

Hi Jessica, We regret to hear your experience with our plugin was less than ideal. However, we’re always grateful for feedback that could lead to improvements. Please understand that we are a global team distributed around the world. If a reply to your inquiry seemed rude, it very well could be the author speaks English as a second language. (Sometimes, things get lost in translation.) Hope this clears things up a bit.

Response from Sucuri SecurityApr 15, 2020

Hi Arta, We regret any inconvenience you experienced. Nobody should feel ignored. You can always reach us at [email protected]. It sounds like a technical issue, possibly with your browser or our chat system. We’re looking into it. With the emails, our policy is to reply within 24 hours to emails to our sales team. That’s also something we’ll investigate. We’re a team that was recently created to address opportunities for improvement in the customer experience, which includes monitoring review sites like this one. Hope this clears things up a bit.