Sucuri SecurityReviews of sucuri.net

This company just suspended our account without any further notice! without even giving a change for 24h to move away DO NOT TRY, they are just a group of amateurs stay away!!

Terrible. They have broke the website when I gave them the credentials to fix it. - They don't have a customer service phone line. - Their live chat is off. - And it's over 27 hours I have opened a ticket and no one have even recognized it. We are paying $1,000 per month to these people and there is no one to talk to. We have lost over $15,000 in business due to their mistakes. And again there is no one to answer you. We are already researching alternatives.

They used to be fantastic, now we are dropping them and shopping for another security service because the customer service is horrible. Their automatic scans revealed we had been hacked over a day ago and we received email to let us know - so their firewall let hackers in. Problem has not been resolved and worse, they don't even reply to my requests for progress reports. Stay well away from this service.

Sucuri has some of the worst customer service I've ever seen! Our website has been down for nearly 5 days with no tech support in sight. I've submitted 5 tickets and they still won't answer. Absolute joke.

Like most people I rely on services provided by companies like Sucuri to keep my websites online so my business operates as normal. Recently, one of websites became infected and I naturally assumed that Sucuri would hunt down the problem and allow my website to unblocked by Google and my host, Siteground. The only "service" I was offered was to upgrade my account for a faster service and to purchase their Firewall product. This company is an absolute disgrace. Their idea of customer service is to extort more money from their clients before they will fix any problems. If you are like me and run a small business I strongly suggest you avoid this company like the plague otherwise, and I am sure, they will try the same extortion tactics on you too.

Worst company i've worked with in 20 years. Horrible customer service, unresponsive, useless servce.

We got them due to inmotion promoting, really really slow. There is no response to phone, there is no chat. Its only by ticket, whether you raise an urgent hack or a simple account issue- the response is the same below. After many hours, days, nothing moves Robert O. : Just a quick update to let you know that your case has been assigned to one of our analysts. We will have more information for you shortly.

If you website is down you can expect endless hours of waiting for a ticket to get an answer. In the last few years they have gone from ok to the worst.