Whitney B.
Outdoor curtains
I Ordered these outdoor curtains last year. They looked nice for about 3 weeks, but then faded completely due to UV light, despite being sold for outdoor use/fade resistant. They are now completely discolored and look terrible. Even worse, Such Outdoor has completely ghosted me-no response to multiple emails. Updated review: After I posted this review, the company contacted me and sent replacement curtains under warranty, which I appreciate. My original experience was that the first set faded significantly within weeks, and my earlier attempts to resolve the issue directly did not receive a response. I am updating this review to reflect that the company did provide a replacement after escalation. I am leaving this as an updated review, rather than deleting it, so it reflects both the original concern and the company’s eventual response. I will continue to monitor how the replacement curtains perform, particularly with continued sun exposure, and may update this review further based on durability.I appreciate the company’s willingness to honor their warranty
Response from suchoutdoor.comApr 7, 2026
Our warranty period is one year, and if any problems occur within one year, we will send out new curtains. Some customers have already tried it. We cannot rule out the possibility of rapid damage to curtains in certain special environments, nor can we guarantee that defective products will not be produced. That's why we offer a one-year warranty period. If you send an email through the order email, we will receive it, but I have inquired with our customer service personnel and checked the email system, but have not seen your email yet. Many customers who have been using the curtains for over a year have submitted after-sales requests, and we have satisfied them by offering partial refunds or ordering new curtains at half price. Receiving curtains is just the beginning of the service, not the end, which is why we continue to receive positive reviews. If you still want to replace the curtains for free, you can send us a request email using your order email. Regarding our positive reviews, you can leave a message under any review, inquire or view the reviewer's information, and get in touch with them. After receiving our satisfactory service and products, they gave us feedback.