Bobby B.
I've emailed them regarding my curtains…
I've emailed them regarding my curtains I had custom made and I'm getting no response. It's been a week since I reached out to SUCHOUTDOOR. My curtains showed up the wrong color and after spending this much money I would hope they'll contact me back ro fix this issue. I ordered them on 9/20/22 but received the last week. UPDATE: They're communicating with me now. They are saying they're sure they sent the right color because they check them before sending, and in this response sent color samples to my email. I replied with a picture of the actual curtains I received so they can compare to the color samples emailed to me and see these are clearly SILVER and match the silver sample picture sent to me. I'll update my review after I see what ends up happening. I spent over $1500 for these outdoor curtains and was nervous doing it. I hope they assist me and do whats right. I haven't taken them out to see if measurements and everything are right yet either because I'm waiting to see what's done.
Response from suchoutdoor.comOct 9, 2022
Our silver gray and taupe are very close colors. You ordered taupe and we send out taupe. I sent photos of our swatches sample and also comparison photos of the two colors and I am actively communicating to resolve this issue. Of course, if you don't want this color of curtains you can return them and get refund.