Sub-Zero, Wolf, and CoveReviews of subzero-wolf.com

Bought a new rangetop. Came in with defective griddle oozing out chemicals and greese. Called the company they were so cold to receive the call and then told me to email. Its been 4 days no response whatsoever. The customer service is way below the perceived brand value

Tried to get a silver knob for the Wolf Gourmet Toaster in Canada, but they tell me the toaster is only available with the Red knob - - and the Silver knob is not sold in Canada, this is STUPID in 2022

As previous reviews, I am appalled by the unacceptable after care service: one of my burners stopped working and I have now been waiting for over a year for a replacement! I have called so many times and at first it was COVID, then Brexit, and now apparently the company that makes one of the components is gone into liquidation, but how is this a valid excuse for top of the range kitchen appliances (and frankly quite telling about the quality of their suppliers), a year later surely they should have found an alternative provider?! The service manager pretended to be surprised “how come you have not been contacted about this? I will sort it out TOMORROW”, weeks later still no news, another empty call right now. Please stay away from this company unless you have time to waste to chase them - and Wolf/ Subzero please get involved!

We have had ongoing issues with our fridge since June 2021 (now January 2022!) which have yet to be resolved. From what I can see, there are only two engineers that cover our area and they do not seem to carry parts and have come up with varying ideas as to what the problem is - without fixing it!!! Get absolutely nowhere with customer service. This is a £10k fridge. Wish we had a Miele, Fischer & Playkel, Zanussi or pretty much anything else as it would have been fixed within a week or replaced. Have written to CEO Craig Davies but if you look him up, he is obviously too busy driving racing cars to be bothered about customer satisfaction. Would strongly advise against buying - the quality really doesn't match the cost and the service/repairs are absolutely appalling given the price they charge. Also fridge really isn't that special!!!!

My father spent his life savings on his dream kitchen. WOLF APPLIANCES: ARE A JOKE. I feel so bad for him. With only a 30-day warranty EVERY appliance has now failed us. Microwave- COST ($2,000.00) The Repair guy has been here over 10xs for malfunctioning. Installed wrong and crooked, doesnt cook food, stuck open. We use my $100.00 microwave from Wal-mart, INSTEAD. Works great! Refrigerator- The repair guy has been here repetitively, to fix. Poor "design" people's groceries don't fit. Makes LOUD NOISE, that wont stop. It sounds the the air compressor is on. Dishwasher- Installed crooked (firstly), it does NOT clean dishes, must run twice. Another poor design, dishes do not fit in the dishwasher properly. Oven Hood - Had maintenance come out over 5xs to fix. Still doesnt work. Must crack window lol DO THE MATH PEOPLE! - BEFORE YOU WASTE YOUR, "TIME, MONEY AND STRESS" ON SUCH TERRIBLE COMPANY POLICIES AND PRODUCTS. THEY ARE 100% GARBAGE

Horrible customer service! Waited 9 months for my appliances to be delivered (arrived September instead of April). No one answers the phone, no one returns emails. You wait on the phone for 20 minutes only to be disconnected. You have NO IDEA what month or year your appliances will be delivered. When you pay in advance for their installation, they don't tell you that when they deliver, they just plop the appliances in your kitchen but don't install. So you have these huge appliances sticking out in the kitchen so you have no room to move around. Then you call to see when installers will be coming and you can't get through and no one cares! They want 100% payment way in advance so you are STUCK. Not what you would expect from this name brand. Save your money and reduce your frustration and buy from another company.

After a month of repairs, thousands of dollars, nasty customer service, and a broken fridge…long story short, I had my lawyer get involved. What a terrible company that will lie and cheat their way into your wallet!

Trying to get a SZ fridge serviced. No one in the area services appliances which were not purchased from them. On hold waiting for customer service over 5 minutes.