Sub-Zero, Wolf, and CoveReviews of subzero-wolf.com

We build high end residential. We’ve used sub zero - despite my advising clients against it - on three jobs with invoices totalling in excess of £150k. Service is dreadful - we waited three months, for a wine fridge to be fixed only for it to break again. We have had 100% failure rate ie at least one product failing on every job. And this morning we have had a £6000 oven fail which is barely two years old only to be told it is out of warranty and the service call will be a minimum of £250. I I can honestly say hand on heart I think the products are garbage.

This is for Wolf Gourmet, not SubZero-Wolf as they are 2 separate divisions. Bought the $600 coffee system @ Home Goods. Registered as I had with other products and ordered the stainless steel knob in mid June. Never heard anything so I called the other day. Their # has been taken over by a Wal Mart gift card scam. Liz @ Wolf Gourmet customer service said it was fixed and it was accurate on the website. WRONG. She was rude and defensive and told me because my unit wasn't purchased from them I only had a 1 year warranty, not 5. IT WAS NEVER DISCLOSED THAT I ONLY HAD BEEN GIVEN 1 YEAR. She claimed that TJX Corp. only sells refurbished units, hence the reduced warranty. Contacted TJX - more lies from Wolf Gourmet. They purchase from authorized sellers. My Griddle and Pro Blender also were from Home Goods and all have 5 year warranties. I'd never buy another Wolf product ever again. The Sub Zero Wolf customer service supervisor was treated by this division the same way I was and she was stunned! Filed a complaint but 1-3 days before a supervisor will call you back. Instead I'm working to return the item for a full refund and stick with Breville which offers superior customer service and honestly makes better coffee makers for half the price!

Have a double Wolf oven. New, under warranty. Have been needing service already 6 times and have had it for 14 months only. I have to wait weeks to over a month sometimes to get service to come! Then sometimes they might need a part, etc., or the same issue happens again in the near future and they need to come back. It's getting old... Wish I never bought the Wolf. They had one available at the sales studios during the Covid back up and I needed an oven to finish our construction and I had already waited almost a year for the original brand I wanted. Bad decision.

It's insane that I have to google twice a year of how to change the time on my Wolf steam oven. It's just crazy for such a high-priced appliance. The oven actually works pretty well, my wife uses it to bake bagets. But it would be so easy for them to make it easy to change the time twice a year, and yet, it's not easy or obvious how to do it. I'm disgusted with Wolf and will never buy it again.

The microwave stopped working and the LCD was dead. No light or signs of life. The service visit was booked promptly and they came within one day. During the visit the service guy said I needed a new door switch unit and that the service center would be in touch with a quote... They quoted me $680 for the parts and labor to fixe the Wolf MC24 oven... turns out, it was only a blown $0.50 fuse!!! Replaced the fuse and it now works great... I didn't get these ripoff Muppets to replace the fuse... this is such a scam. They over to rebait the service call cost ($80) but don't bother... they are going to charge you 1000% for the follow up parts and labor. Don't use these guys, they are a total scam!

I have a 25 + Sub Zero Side by side refrigerator / freezer and the only problem I had constantly has-been the icemaker not working properly. This problem started shortly after I purchased it. The company told me they would replace the unit or service that issue for life my choice, I chose to service the problem. But after about 5 years and the issue persisted, they reneged on that promise. Still having issues. Aside from that I had to replace the condenser once and a few other parts in the past 3 years but it's still going strong! I must say I am thinking I may need a replacement it in the near future but after reading these reviews I am a bit apprehensive. I'm not sure if the new built models are made to last like the older models. But I do know the other brands are not of the same quality. Not sure what to do.

After 6 months my oven broke down. Customer service first misread the serial number and wanted to charge me for an engineer visit. Once they corrected their mistake they informed me that it would take three weeks before a visit could be made. The engineer came, said that a part was broken and that customer service would contact me after 1-2 days to tell me if they had the part or if they needed to order. After three days I contacted customer service. They said nothing about parts but informed me that the earliest somebody could come is in 20 days. So a minimum of 6 weeks without oven. Do not buy anything from these people, it's very expensive, poor quality and very slow repairs. KA

These are absolutely horrible products. Super expensive. Constantly breaking. Terrible customer service. I have several refrigerators. I’ve always malfunctions. Several microwaves. Controls never work. STAY AWAY.