subsplash.comReviews of subsplash.com

Our experience with Subsplash has been incredibly frustrating and costly. We’ve spent weeks trying to cancel our subscription, but the process has been broken from the start. The cancellation links don’t work, the dashboard feels clunky, and communication is practically non-existent. We’re a church trying to steward resources wisely, and this kind of experience is the opposite of what’s helpful. It’s wild that a company claiming to “support churches” is so difficult to reach and doesn’t offer a simple way to cancel a subscription. It’s inconvenient and disrespectful. There are now better, cheaper, and far more efficient platforms out there. Services like Tithely, ChurchCenter, and even MailerLite + Planning Center integrations offer smoother interfaces, better customer support, and more flexible pricing for churches of all sizes. Subsplash is getting outmatched fast and unless they make serious changes, they’ll keep losing churches that want modern tools with responsive support. If you're considering Subsplash, I’d strongly recommend exploring alternatives first. We made the mistake of sticking with them too long overpaying without doing our due diligence on other platforms.

My card kept getting declined, so I reached out to the support team, (chat doesn’t work) and told them my problem. They told me to ask the bank. I did and they said that the security code was reading 000 and not the right code. So I not only emailed the support team member back that told me to check my bank, but I also sent another report telling them and asking if they would look into it. No response. I waited 6 days and then sent another report in. Still no response. There is a glitch in their program and it seems they don’t care to fix it or even to respond to me when I tell them exactly what the problem is.

I have tried multiple times to set up my good debit card that I use everyday, and subsplash declines my card. Something is wrong with your card acceptance app or something. Mainly, there is no customer service to help me. So I’m not impressed with subsplash.

Subsplash has the unnecessary business practice of forcing you to pay a penalty fee when you cancel the service. Of course they will not tell you that. You have to give them 3 months notice before you cancel. But what if a quick change has to be made and you forgot about that? They will charge you nearly $500 just to stop their services. Not church friendly at all, and it takes resources that can be devoted to discipleship and mission in the congregations to line their pocket. Once you ask them about this, they tell you that they have every right to charge it and they really don't care if you come back or speak negatively of them. Honestly there are much better services anyway for what you ultimately pay for this primarily sales driven company.

In July, I noticed that my recurring gift to my church was processed twice (without my authorization). At that point, I cancelled the recurring gift and removed the payment method. Now in August, I received an email saying thank you for my recurring gift (indeed it was withdrawn from my checking account). I checked and see that I do not have any recurring gifts set up, and I have no payment methods on my account. Also, this August withdrawal is not listed in my gift history (the last one was from July). This is now the second unauthorized withdrawal from my checking account. Obviously my payment information is being retained and used without my permission. I’m not sure what benefit this platform provides to donors. The customer support is non-existent; I am being redirected to my church.

The platform itself is fantastic. The customer support is non-existent. It would be faster to code the app from scratch and publish yourself then to rely on them to make updates. Very frustrating...

Don’t recommend. I’ve been with this company for over ten years, before when they were snappages. Customer service used to be great, if you needed something done it got done asap. Now it’s pretty much non existent. All you get is I’ll forward your response onto this department or that department. There’s absolutely no follow up. I’ve been waiting for a month to an issue I’ve been having and still nothing. So we’ve decided to go with a different company for our website needs. Anyone who uses this company, good luck to you.

If you plan to work with them, regardless of what they say, get all your questions answered up front and if they can't, then don't give them your money. We got two months into development and found they lacked a feature we absolutely needed and had to part ways. Through the process, we found their onboarding staff were unreliable, didn't know the product well, and required a separate meeting for just about every topic for which they might just cancel at last minute or leave you hanging. I burned several vacation days working on this project and staff seemed sort of oblivious to how precious my time is. We've been promised a refund for the time we've paid in advance and still haven't received anything from them weeks later.