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Submarinen (submarinen.com) has 210 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Sue L.
Ordered the bra deal they were advertising. They traveled from China to Italy then into a port in the states. Shipping company they used did not deliver to my address but to someone else’s. Told them what had happened and they kept telling me I got the products because they were delivered to my postal code. No refund because they claimed I got product.
Shannon R.
I ordered mascara from this company and it was a total scam!!!! After I waited a month to receive it, they sent me some garbage, worse than the dollar store quality and while their website says 100% satisfaction guaranteed they offered me 2 freaking dollars. DO NOT ORDER FROM THIS WEBSITE!!!!
Toulina
This mascara took a month to arrive. It is HORRIBLE. There are no labels on the cheap plastic tubes themselves, and the formula is NOT waterproof and BURNS MY EYES. DO NOT BUY THIS! It is a total scam.
Patricia L.
SCAM.. SCAM.. I was excited about buy 1 get 1 free mascara My order arrived after one month and from china.. the product is fake and smells like gasoline. It burns your eyes and is not waterproof. It was a dumb purchase. This is a FAKE company. Do not buy anything from here…
Ri R.
package arrived 30 days after purchase. item is not what was described. false advertisement!! their return policy is 14 days. they reply with a sorry u r not satisfied, but product aligns with warehouse lol whatever that means , still requesting return label and not getting one. this company is horrible!!!! do not order from this company
Michelle B.
I wish I could give them zero stars. They took my money and then sent false tracking information. I had other packages delivered the same day and they insisted my mascara was delivered as well. The only problem is, the other packages came three hours earlier, and USPS only delivers once a day. SCAM, SCAM, SCAM.
Teresita W.
Run around Run around Run around Enough said
Debbie O.
I foolishly fell for a mascara offer on Facebook. Buy 1 black get 1 brown free. I usually do my research before ordering from a company I am not familiar with. But like an idiot I fell for the convincing ad and jumped right in. I ordered it 3/7/2025 and finally received it 4/5/2025. It took so long to get here I actually forgot about it. I received an email saying it had shipped. The tracking number showed it was in Italy. A few more notices said it was going through customs, then more emails showing it was finally in the US in Philedelphia, PA. Mascara arrived today showing it was shipped from Suwanee, GA 30024. PayPal shows tracking info for all packages I receive. Their shipping information for the mascara was completely different including the tracking number. When I opened the mascara I knew 100% for sure that I was scammed. The tube's of mascara are so cheap, no label of any kind, the black wand broke when I tried to remove it from the tube. The brown mascara wand pulled the entire top of the tube out with gross clumpy mascara. Worst product ever. I will eat the cost of this one because I was foolish enough to fall for their scam. But I will never make the same mistake again. BUYER BEWARE!!!!
