Met
Had a Bad Experience, Can't Leave a Review
There needs to be a way to review a stylist based on their conduct and business practices. My barber, who I was loyal to for six years, cancelled my appointment last minute and decided to ignore my text when he asked me when I wanted to rebook. He also ghosted me last month when i tried to schedule 5 days before a big event and there were no slots in StyleSeat. He accommodates other clients over the phone WHILE CUTTING MY HAIR, but for someone like me who always books on Style seat in the last six years with him...he's ignored all 7 or so of my calls and texts to make appointment or reschedule outside of the available StyleSeat slots. My barber took me for granted and so I'm no longer his client. It is important for StyleSeat to allow clients to review stylists and not limit making reviews only after getting a haircut. I think these inflated ratings are obfuscating legitimate bad experiences that would otherwise be broadcasted.
Response from StyleSeatSep 18, 2025
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the difficulties you’ve had with your barber after being such a loyal client for so many years. We completely understand how frustrating and disappointing it must feel to be unable to share that experience in the app. At this time, reviews on StyleSeat can only be submitted once an appointment has been completed. We know this limitation can be discouraging, especially in situations like yours where you want to provide feedback about professionalism and conduct outside of a finished service. Your comments are important, and we’ve shared them with our product team as we continue working on ways to improve how feedback is collected and displayed. In the meantime, if you’d like us to look further into your experience or provide direct support, you can submit a ticket by reaching out to [email protected]. Please be sure to include "app review" in the subject line. Our team would be glad to review your situation more closely and ensure your concerns are properly addressed. We really appreciate your feedback and your history as a long-time StyleSeat client, and we’re committed to making the platform more supportive for experiences like yours.



