StyleSeatReviews of styleseat.com

Response from StyleSeatSep 19, 2024

Hi Ariel! Thank you so much for sharing your feedback. We're sorry to hear you've had a negative experience using StyleSeat but we're happy to help! Since you're on our Premium Plan, there is no penalty for having clients pay in cash on regular appointments. Please be aware that clients are required to pay through StyleSeat for growth feature appointments (such as New Client Connection or Smart Pricing). We do require that you either accept or decline New Client Connection appointments within 24 hours. This rule is in place to help protect the client experience. More information on our Marketplace Rules can be found here: https://styleseat.freshdesk.com/support/solutions/articles/69000855189-marketplace-rules We hope this information helps! If you have any questions or if there's anything we can help with, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help. Thank you for being part of our StyleSeat community!

Response from StyleSeatSep 19, 2024

Hi Detra! Thank you for sharing your feedback with us. We're happy to address your concerns. The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, notifications, no-show protection, and flexible checkout. Separate from the basic tools are StyleSeat's growth features such as New Client Connection and Smart Pricing. When StyleSeat sends you a new client, there is a one-time 30% fee on their first appointment with you (up to a maximum of $50 for Pros on our Premium Plan). When you check a client out through StyleSeat, there is a 2.75% payment processing fee for each transaction. The processing fee is the industry standard for merchant processing and covers the credit card processing fees associated with processing your clients’ appointment payments. Please be aware, Premium Plan Pros can also use cash or other payment methods during checkout and there would not be a processing fee. We hope this information is helpful. Please check out this breakdown of our fees for more information: https://styleseat.freshdesk.com/support/solutions/articles/69000469789-how-much-does-styleseat-cost- If you have any questions or need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help. We appreciate you being part of our community and look forward to continuing to support you in the future!

Response from StyleSeatSep 19, 2024

Hi A.T.! We appreciate you sharing your feedback with us and are happy to address your concerns. The booking fee powers things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use. In the event that you cancel their appointment, the booking fee will be refunded to your client. Additionally, if they reschedule an appointment, they will not be charged another booking fee. Aside from the booking fee, the fees Professionals are charged on StyleSeat are directly related to features that help you grow and run your business such as New Client Connection or Smart Pricing. If you need further assistance or have questions about any of our fees, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help. We appreciate you being part of our community!

Response from StyleSeatSep 12, 2024

Hi Canita! We appreciate you sharing your feedback with us. We apologize for any confusion related to your plan and are happy to explain! The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, deposits, notifications, no-show protection, and flexible checkout. Our New Client Connection and Smart Pricing features are separate from these tools, which is why there are separate fees associated with these appointment types. We value your feedback and will be sure to pass it along to the appropriate department for further consideration. Thank you so much for being part of our community!

Response from StyleSeatSep 13, 2024

Hi Holly! We're so sorry to hear you've had trouble with these features. We appreciate you sharing your feedback and want to help improve your experience. StyleSeat charges a booking fee of $2.35 to cover the operational costs of providing a smooth booking experience. The booking fee will power things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use. Rest assured that your client is made aware of this fee during the booking process and will are not charged a fee to reschedule an appointment. Regarding New Client Connection, we want to make sure we don’t incorrectly take credit for making a new connection. If you ever notice one of your clients is mistakenly marked as a new client from StyleSeat, requesting a correction is simple and quick. Simply click the "New Client from StyleSeat" link in the appointment details and then choose "request a correction". Our Support team is always happy to assist in these situations! For more information about how to claim a client from New Client Connection, please check out this article: https://styleseat.freshdesk.com/support/solutions/articles/69000838183-how-to-claim-a-client-from-new-client-connection Our Smart Pricing feature identifies your most popular time slots and raises the prices by 20% (up to $50) to match their true value. If you don’t want a specific appointment to be impacted by a Smart Pricing increase, you can disable this feature by clicking the “disable” link in the appointment details. This will revert the price to the original amount and remove all mention of Smart Pricing from the appointment. Since you're on our Premium Plan, you also have the option to disable this feature entirely in your settings. Here is more information on how to mange these settings: https://styleseat.freshdesk.com/support/solutions/articles/69000469743-how-does-smart-pricing-work- Thank you again for sharing your feedback. We value you as part of our community and hope this information helps!

Response from StyleSeatSep 11, 2024

Hi Lashaie! Thank you for sharing this feedback with us. We're sorry to hear you've had trouble with New Client Connection. We never want to incorrectly take credit for making a new connection. If you ever feel a connection isn't from us, please click the link in the appointment details that says "new client from StyleSeat" and then choose "request a correction". Our Support team is always happy to help in these situations! To help prevent your clients accidentally being marked as new clients from StyleSeat, we recommend encouraging your clients to book using your direct link that was shared with them via text from you or on your personal website. We also recommend adding any new clients you meet outside of StyleSeat to your client list with their contact information. We hope this information helps! If you need further assistance, please let us know. Thank you for being part of our community!

Response from StyleSeatSep 12, 2024

Hi Waverly! Thank you for sharing your feedback with us. We're so sorry to hear you've had a negative experience with StyleSeat. We would be happy to provide assistance, but we'll need some more information about your concern in order to help. A member of our team has responded to your most recent inquiry to address your concerns. We appreciate you being part of our community!

Response from StyleSeatSep 13, 2024

Hi Jeris! We're so sorry to hear you've had this experience with StyleSeat. We appreciate you sharing your feedback with us. Regarding the issues you're experiencing with your account asking you to set up a new profile, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new. Our Support team would be happy to help troubleshoot this with you to learn why this is happening and come to a solution. You also mentioned your prices being altered, which is a result of our Smart Pricing feature. Our Smart Pricing feature identifies your most popular time slots and raises the prices by 20% (up to $50) to match their true value, which results in an increase in your revenue. If you prefer not to utilize this feature, you can disable it at any time in your settings. You also have the ability to turn this feature off for specific appointments by clicking the "disable" link in the appointment details. For more information on Smart Pricing, please check out this article: https://styleseat.freshdesk.com/support/solutions/articles/69000469743-how-does-smart-pricing-work- . We hope this information is helpful! We appreciate your feedback and will pass it along to the appropriate departments to take into consideration as we continue to work to make StyleSeat the best experience possible. Thank you for being part of our community!