StyleSeatReviews of styleseat.com

Response from StyleSeatSep 30, 2024

Hi Latisha! We're sorry to hear that you had this experience. If you ever notice that one of your clients is accidentally marked as a new client from StyleSeat, please click the link in the appointment details that says "New Client from StyleSeat" and then choose "Request a Correction". Our Support team is always happy to help in these instances! Additionally, we see that you are on our Premium Plan, which gives you the flexibility to opt out of New Client Connection in your settings if you don't feel like this feature is a good fit for you. We hope this information helps! If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to assist! Thank you for being part of our community!

Response from StyleSeatSep 30, 2024

Hi Lolita! Thank you for sharing your feedback with us. We're sorry to hear you've had a negative experience using StyleSeat. In order to be a Top Pro on StyleSeat, you have to meet the following criteria on a monthly basis: - 4.8+ overall rating - 6+ client bookings - A New Client acceptance rate of > 75% - A cancellation rate of < 20% We will be sure to pass along your feedback to our Product team to take into consideration as we continue to work to make StyleSeat the best experience possible for our Professionals. If you need further assistance or have any questions, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help! Thank you for being part of our community!

Response from StyleSeatSep 12, 2024

Hi Stephanie! We're so sorry to hear you've experienced extended wait times when reaching out to our Support team. We have been dealing with a high volume of inquiries recently, which has impacted our response time. We've taken a look and see you were able to get in touch with a member of our team and they confirmed your issue was resolved. StyleSeat charges a booking fee of $2.35 to cover the operational costs of providing a smooth booking experience. The booking fee will power things like new feature development and security measures. This is standard practice that other similar platforms use. This fee is listed in the booking flow to ensure your client is aware of what they're being charged. We appreciate you sharing your feedback with us and value you as part of our community! If you need further assistance or have any questions, please reach out to us.

Response from StyleSeatSep 12, 2024

Hi Tawana! Thank you so much for sharing your feedback with us. We're sorry to hear you've had a negative experience with our Smart Pricing feature. Our Smart Pricing feature identifies your most popular time slots and raises the prices by 20% (up to $50) to match their true value. Smart Pricing appointments also have an automatic 20% tip included, unless your client chooses to add a custom tip from the text message we send them during and after the appointment. Since you're on our Premium Plan, the fee associated with a Smart Pricing appointment is only 5.5% of the service cost, leaving the remainder of the price increase and service total to you! Please be aware, per our Marketplace Rules, for New Client Connections and Smart Priced appointments you must transact with StyleSeat Payments. More information on our Marketplace Rules can be found here: https://styleseat.freshdesk.com/support/solutions/articles/69000855189-marketplace-rules We hope this information is helpful. If you need further assistance or have any questions, please reach out to us. Thank you for being part of our community!

Response from StyleSeatSep 11, 2024

Hi Ashley! Thank you for sharing your feedback with us. We're sorry to hear you've had a negative experience with New Client Connection. We apologize for any confusion related to your plan and are happy to explain! The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, deposits, notifications, no-show protection, and flexible checkout. New Client Connection is separate from these tools, which is why there is a separate fee associated with New Cliient Connection appointments. We value your feedback and will be sure to pass it along to the appropriate department for further consideration. Thank you so much for being part of our community!