StyleSeatReviews of styleseat.com

Response from StyleSeatJul 10, 2026

Thank you for being a longtime user of the app and for bringing this to our attention. We’re sorry to hear about your recent experience and understand how disappointing it must have been when the stylist did not show up for your appointment. We’d be happy to look into this situation further. While the stylist is responsible for issuing the refund initially, our team can step in and review the appointment details if the matter has not been resolved directly with them. To help us move forward, please send any documentation related to the appointment. You can contact us at [email protected] with “App Review” in the subject line so we can quickly identify your account and assist you further. We appreciate your patience and look forward to helping resolve this for you.

Response from StyleSeatJul 9, 2026

Thank you for taking the time to share your feedback. We understand how concerning situations like this can be, especially when they involve a client dispute and questions surrounding a refund. We're glad you connected with our Support team so we could review the situation together. After completing our review, we were able to resolve the matter, and we appreciate your patience throughout the process. We take concerns from both clients and professionals seriously and carefully review each situation based on the information available. Thank you for taking the time to work with us, and if you ever have questions or concerns in the future, our team is always happy to help.

Response from StyleSeatJul 2, 2026

Thanks for sharing your experience. We understand how important transparency and confidence are when booking appointments and managing payments, and we appreciate you taking the time to provide your feedback. We'd like the opportunity to look into this further. Please contact us at [email protected] with “App Review” in the subject so we can learn more and assist you. Please include any supporting details or documentation to help our investigation.

Response from StyleSeatJun 27, 2026

Thank you for sharing your experience with us. We understand how important it is for your appointment to go smoothly, and we’re sorry to hear about the challenges you encountered with the location change and pricing. Please note that the $200 charge was processed through the app’s automatic checkout feature rather than a manual charge initiated by your Pro. While we know this doesn’t make the situation any less stressful, we want to help clarify and address your concerns. We’ll be reaching out to both you and the stylist to better understand what happened, and we’d greatly appreciate it if you could share any supporting documentation, such as text messages or receipts, to help us review the matter thoroughly. If you don’t hear from us soon, please contact our support team so we can continue assisting you directly. Please also note that deposits are generally non-refundable; however, we will review any documents you provide to determine if an exception may be warranted. We sincerely apologize for the inconvenience, and in the meantime, we’d like to offer you a flex discount toward booking with a new Pro so you can move forward with your hair service in a way that feels comfortable and fair. We appreciate you bringing this to our attention and remain committed to helping resolve this matter. We’ll keep you updated as we gather more information.

Response from StyleSeatJun 12, 2026

Thank you for sharing your feedback. We completely understand how concerning it can be when a payout is placed on hold, and we want to assure you that resolving this matter as efficiently and smoothly as possible is our top priority. Our Compliance Team is already actively working on your ticket. It appears that multiple follow-up tickets were created, which may have triggered repeated automated messages and given the impression that no progress was being made. Please rest assured that our team is addressing your concern. For the quickest updates, we recommend replying directly to the ticket currently being handled by our Compliance Team. We truly appreciate your patience and understanding as we work toward a resolution, and we are committed to improving communication so you can stay informed every step of the way.

Response from StyleSeatJun 4, 2026

Thank you for sharing your experience with us. We understand how important it is for beauty and wellness professionals to attract new clients, make the most of their time, and grow their business. StyleSeat is designed to help with that by increasing your visibility, simplifying the booking process, and helping you build strong relationships with your clients. Our New Client Connection feature is intended to connect professionals with potential clients through increased exposure and convenient booking opportunities, giving you more chances to fill your schedule and reach new customers. You can review your NCC settings in the app to see more information about your activity and available opportunities. We’d appreciate the opportunity to learn more about your experience so that we can assist further. If you’re open to it, please reach out to us at [email protected] with “App Review” in the subject line so we can connect and assist you further.

Response from StyleSeatMay 8, 2026

We appreciate you sharing your experience and understand how frustrating it can feel when fees, payouts, or support interactions don’t meet expectations. Transparency is important to us, and we’d like to clarify a few points raised in your review. StyleSeat charges standard payment processing fees, and for clients acquired through New Client Connection, a one-time 30% fee applies only to the first appointment. Future appointments with that client are not subject to the fee. We understand that when multiple fees apply at once, the overall cost can feel significant, which is why we aim to clearly display fees both before checkout and within revenue reporting. We also invest heavily in marketing and growth initiatives to help connect Pros with new clients, and tools within our Marketing Suite provide visibility into new client acquisition and related revenue. If a client is ever incorrectly marked as new, we’re happy to review and correct it. Regarding same-day payouts, transfers are typically completed within minutes after initiation, though timing can occasionally vary depending on banking and processing timelines. We also understand your concerns around support responsiveness and the booking experience. While we continue improving both our support options and platform experience, we recognize there are times where we can do better. We encourage you to reach out to [email protected] with “App Review” in the subject line so we can take a closer look at your specific account concerns, including fees, attribution, or payouts. We appreciate the opportunity to address your feedback and better understand your experience.

Response from StyleSeatMay 6, 2026

Thank you for sharing your experience. We understand how important it is to have a reliable and well-timed appointment, especially when you’re preparing for travel. While the situation you described appears to involve an individual professional’s availability, we’d like the opportunity to review your booking and cancellation details to better understand what happened. Please reach out to our Support team at [email protected] with your booking information and any related receipts or screenshots, and include “App Review” in the subject line. This will help us locate your account quickly, confirm the status of your deposit refund, and work toward finding a resolution. Your feedback is valuable in helping us improve our client experience, and we appreciate you bringing this to our attention.