StyleSeat is a beauty and grooming marketplace that helps millions of new clients search, discover, and book beauty and barber professionals. For stylists and beauty professionals, it’s the only booking platform that grows your revenue for you by helping you get exposure to new clients and earn more for appointments.For Clients, StyleSeat offers thousands of top professionals to choose from for a variety of popular beauty services. Each professional has a list of services with pricing, photos and client reviews so finding the right pro for you is easy. Book an appointment right in the app or website, we'll send you confirmation and reminders and you can even pay through the app too!For Professionals, StyleSeat isn't just a booking app. We’re an all-in-one solution that helps salons, stylists, barbers, nail techs & more manage and build clientele. Our Pros earn more money, get exposure to millions of clients and keep their regulars coming back.
StyleSeat (styleseat.com) has 424 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
styleseat.com
Website
styleseat.com
Category
Internet & Software
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I’m not getting many new clients at all but I’m paying for membership every month. I don’t like that.
Response from StyleSeatAug 28, 2026
We understand you’re looking to see strong value from your membership. Your StyleSeat membership provides access to business tools and increased visibility designed to help support your growth, while booking activity can naturally vary based on factors like client demand, calendar availability, local competition, seasonality, and overall marketplace activity.
To help improve visibility and booking opportunities, we recommend keeping your profile updated with recent photos and accurate service details, maintaining consistent availability, responding to requests within 24 hours, and checking out new clients through StyleSeat whenever possible.
We’d appreciate the opportunity to learn more about your experience so that we can assist further. Please reach out to us at [email protected] with “App Review” in the subject line so we can connect and assist you further.
LO
Louis
The functionality is not simplified-…
The functionality is not simplified- it’s actually more difficult- how about instead of platform redesign allow for direct messaging to clients from the app without them having to have messaged you 1st or put back the option where you could slide an appointment over to another date if maybe someone changed their mind or you had a better date option- let us choose the color background- auto responses to messages when someone sends us a message we can have some responses preloaded and customizable to respond with- we are stylist we are creative let us customize- way too many glitches!!!! Get it together
Response from StyleSeatAug 15, 2026
Thank you for sharing your feedback. We appreciate you taking the time to highlight the features and customization options that would better support the way stylists work and connect with clients. Insights like yours help us continue improving the experience and identifying opportunities to make the platform more intuitive.
We also wanted to mention that the ability to move appointments to another date using drag-and-drop scheduling should still be available. If it’s not working as expected, it may be related to a setting or how the appointment is being selected, and we’d be happy to help look into that with you.
We’d like the opportunity to learn more about your experience so that we can assist further. Please reach out to us at [email protected] with “App Review” in the subject line so we can connect and assist you further.
CF
Ci F.
I won't use this service again in the future..
My experience with StyleSeat left me disappointed—not because a dispute occurred, but because of how it was handled on their end.
I booked a stylist after confirming she offered the specific service I needed. After my deposit was paid, she changed and stated she does not perform that service. I submitted screenshots documenting the conversation, and they said the stylist still had the right to keep my $50 deposit because that is what her profile stated. I completely understand keeping the deposit if I was cancelling for changing my mind or something like that, but a stylist misrepresenting her services is very dishonest, and I don't respect it.
I believe customers should be able to trust that disputes involving clear misrepresentation will receive a thorough and fair review. Based on this experience, I won't be using the platform in the future.
Response from StyleSeatAug 15, 2026
Thank you for taking the time to share your experience. We understand why the outcome of your dispute left you disappointed, and we appreciate the detail you provided about what happened.
We’ve taken the opportunity to review your inquiry again, including the circumstances surrounding the appointment and the concerns you raised. We’ve also reached out to you directly by email to follow up and address your experience.
We appreciate you bringing this to our attention and giving us the opportunity to take another look. We hope you’ll consider giving StyleSeat another opportunity in the future.
LI
LisLease
Not enough new clients
Not enough new clients
Response from StyleSeatJul 2, 2026
Thank you for sharing your feedback and concerns. We understand how important it is to continue growing your client base, and StyleSeat is designed to support that by increasing your visibility, simplifying the booking process, and helping you build strong relationships with your clients.
Our New Client Connection feature is intended to connect professionals with potential clients through increased exposure and convenient booking opportunities, giving you more chances to fill your schedule and reach new customers. You can review your NCC settings in the app to view additional details about your activity and available opportunities.
Upon review, we noticed that your professional cancellation rate for New Client Connection appointments over the last 90 days is 44%, which is significantly higher than the typical benchmark. Frequent last-minute cancellations or declines for new clients can negatively impact your search ranking and visibility because they may create a poor booking experience for clients.
To help reduce further impact moving forward, we recommend encouraging clients to cancel through their own accounts whenever possible or rescheduling appointments instead of canceling them outright.
We’d appreciate the opportunity to learn more about your experience and assist further. If you’re open to it, please reach out to us at [email protected] with “App Review” in the subject line so our team can take a closer look and provide additional support.
BB
Bosskitty B.
STYLESEAT
I've used styleseat for about 7 plus years I remember when there was a zero membership and one you could choose to pay now it's $35 to $45 a month . I recently moved to another state and I have had so many mind blowing issues with styleseat.This platform says they will bring you new clients and market you .. they don't I've went months paying for a subscription with no clients from styleseat.the new client fee $50 "IF" they bring you a new client.ive had issues were people click my link from social media and styleseat sends a notification as if they bought me a new client.This is extra frustrating ,you have to prove you know the person via email/tickets I feel like dealing with people's money there should be a 1800 number to call and speak to someone.I have also experienced withholdings from my earnings stating they can't transfer monies because of my bank account when I've never changed it .My instant payout never works I've even had to wait for 2 1/2 weeks because they kept saying my transactions didn't go through which once again I've always had the same bank ... Styleseat use to be an ok platform but now I've absolutely feel like I've wasted money and time paying on a subscription that doesn't uphold what they state in there policy.its SOOOO much more...i can count on one hand how many clients styleseat has sent me.the system glitches to were me as a stylist can't give my clients other options to pay ... Some clients use cards that don't work .. some prefer to pay cash ...$420 every year $35 a month that's just the subscription it's just not worth it anymore..
Response from StyleSeatJun 10, 2026
We understand how important it is to be able to run your business smoothly, and we’re so sorry for your experience.
StyleSeat charges fees in addition to the standard subscription, which support ongoing investments in features and tools designed to help Pros run and grow their businesses. Recent enhancements include Deposits, Custom Websites, and other resources aimed at improving visibility, streamlining operations, and attracting new clients.
If clients don’t use your booking link to complete their appointment, they can be incorrectly marked as new. To correct this, you can decline the new client pop-up, verify the client’s phone number, or request a correction through appointment details. We can also make adjustments on our end to help prevent future misidentifications.
All appointments booked through New Client Connection or Smart Pricing require automatic checkout; however, these features can be adjusted in account settings, and Smart Pricing can also be removed at the appointment level. If you prefer to process payments manually, updating the payment method within one hour after the appointment’s scheduled end time will prevent the system from automatically charging the card on file. We’re happy to provide guidance on these settings to ensure you have the flexibility you need.
For payout and Instant Payout concerns, there are several possible causes, including account reviews, payout failures, banking changes, or eligibility differences. Because these are account-specific, we encourage you to contact us directly so we can investigate and resolve the issue.
Regarding phone support, we’re currently exploring expanded support channel offerings, including phone support, and will share updates as they become available. We appreciate your feedback and encourage you to reach out to us at [email protected] with “App Review” in the subject line so we can review your account and address your concerns.
BR
briara
Confused
Yes, it’s drawn a lot of attention but there’s so many glitches in the app that I can’t even respond to the clients so I’m losing clients just as fast as I’m getting them
Response from StyleSeatMar 3, 2026
We recognize how important it is to respond to your clients without interruption, and we’re committed to resolving this quickly.
We’ve taken a closer look and noticed that your device’s operating system and app version may not be fully up to date. Running the latest iOS version and updating to the newest StyleSeat app version can resolve many performance-related issues. Please make sure both are updated, then fully close and reopen the app.
We’ve also made an update on our end and believe the issue may now be resolved. We’ll also reach out directly to keep communication open and ensure everything is working as expected.
GG
Gwen G.
Cancellation issue with StyleSeat
I had an issue with StyleSeat. I have been using StyleSeat for years. However, this time I made an appointment with my regular hairstylist. Due to a health issue, i couldn’t drive the distance to the Stylist salon. Therefore, I had to cancel the appointment. The appointment was canceled about three or so days before. The day of the appointment, my Stylist called me asking where was I? I informed her that I had canceled the appointment on StyleSeat. The Stylist informed me that the appointment was not canceled, and I told her I canceled it on StyleSeat I don’t know why the cancellation didn’t to register. I’ve contacted StyleSeat and the Stylist to discuss the technological issue with my cancellation. I was charged $80 fee. I contacted StyleSeat for a refund. However, they have just only written me back-and-forth , back-and-forth through emails, but never have offered a refund of the $80 nor have they acknowledge that the system had technical issues. For that reason I will not I use StyleSeat again. I still want an $80 refund. This has also impacted my relationship with my Hair Stylist. Because she thought I messed her appointment bookings up and she could’ve earned money.For that I am sorry. but historically speaking I have never been a no-show. I have always canceled my appointments in advance.
Response from StyleSeatFeb 10, 2026
We’re sorry for the frustration this situation may have caused, especially given your long history as a valued client. Unfortunately we can’t cancel appointments via email, and stylists set their own no-show/late cancellation policies.
Cancellations through StyleSeat will send notifications to both you and your stylist via email. To cancel an appointment, log into your account, open “Appts,” click “View Details,” select “Cancel,” and confirm that you've received the cancellation confirmation via email.
While we cannot provide refunds on behalf of the professional we would love the opportunity to look into the technical issue you experienced further. Please send any proof of your cancellation to [email protected] so we can investigate and work toward a resolution. Our goal is to keep your experience fair and positive.
LW
Leah W.
Payment scam issue
My hairstylist cancelled an appointment last minute and had a 911 with extensions. Although it was very helpful in a tight situation, I wouldn’t use to again going forward. I paid for the appointment and got $50 off new client. After checking out, the hairstylist said I had to pay her because the app wouldn’t let her complete service. I showed that i had paid and was trying to contact support so I wouldnt Get charged again. She said she was in a rush and to just pay her. I’m really upset that customer service wasn’t available.
Response from StyleSeatSep 3, 2025
We appreciate you reaching out! It looks like your payment was cancelled via our app and you were not double charged. Happy our Support team could work with you and get everything cleared up.
