Stührling OriginalReviews of stuhrling.com

No reply to emails. Waiting on a refund of a watch I returned purchased via Debenhams. Beware!

La molette automatique et de réglage de l'heure à cassé au bout de deux années.

I ordered 2 watches and returned 1. I was never reimbursed and my emails went unanswered. Unfortunately, this was ordered through Affirm, and Affirm was unable to help me as it was past the 60 days (I returned within 30 days and then tried to contact Stuhrling multiple times). This entire company is a scam. There's absolutely no customer service and now I've had to pay an extra $120 AND don't have the second watch.

Watch didn't work out of the box. Watch was a gift and purchased more than 30 days in advance, so no return possible. The want $30 shipping to return for possible warranty Repair. Will throw this piece of garbage in the trash, and leave bad reviews wherever possible

Company that charges you for transport in advance and also, without notifying or putting the sender in the package, intends to charge you a refund of 25 euros for alleged customs expenses not mentioned above. Case won for my part on PayPal. They act in bad faith and their behavior is that of some small-time gangsters. SCAM, SCAM, SCAM.

I tried twice to order a tourbillon watch. The first time it added to the cart ok but checkout said the watch was out of stock. Went back to the page for the watch, reloaded, and it still didn't show the watch as out of stock. Gave up at that point. The second time everything seemed to go ok, my credit card was charged even, but 5 days on my order status was stuck at "unfulfilled." No word from anyone at Stuhrling so I had to email them. They said there was an "inventory problem" and offered to substitute a different tourbillon, which I didn't like. Told them to cancel the order and issue a refund. Maybe third time is the charm? There won't be a third time.

A lot of bad reviews but I thought I'd take a chance. Charged way too much import duty by DHL which I need to fix. Watch does not work straight out of the box. The automatic movement is just dead. Now on to the dreaded customer service. Lets see how that goes. Model depthmaster heritage 883H 42mm diver. So a local watch repair shop got the movement working but it's time keeping is poor even for a watch of this price. At least +/- 2 minutes per day. Given the price of the watch and the poor quality of the movement the expense of sending it back for repairs isn't worth it. It will make a nice paper weight on my desk. You have been warned !

I had a very terrible experience with Stuhrling watch. I ordered a watch but decided to return it because of the shipment isue. When I received the refund, I noticed that the company had deducted some money from the amount, without any explanation or justification. I contacted their customer support multiple times to ask why this happened and what the cost was for, but they never replied to my inquiries. This is unacceptable customer service, and it shows that the company does not care about its customers. I urge anyone considering purchasing from Stuhrling watch company to think twice before doing so. Their lack of transparency and disregard for customer satisfaction is a red flag, and I regret ever doing business with them.