HYUUMII
It was my first time buying tickets…
It was my first time buying tickets from them, I started at around 3P.M. because the time advertised was 4P.M. CEST, but then timezones changed and it was supposed to be 3P.M. CET. They never clarified it. So, I joined 1 hour queue. After that 1 hour queue for tickets, the page refreshed and brought me to main page instead of to buy tickets... and I did that through their website. I was redirected there, waited for 1hr for nothing. Had to find another website to buy the tickets. I accidently overpaid due to language barrier. Then when I tried buying tickets for VVIP benefits on their website, I was already pasting my credit card info and then I got a window say "Sold out", even though its been few minutes since the sale started. Other people had pre-sale and it said sold out, but they said they would restock it so I thought I would have a chance. I did, but it was taken from my cart when I was about to pay.. mind you other websites do not do that... like p1harmonyvip.com or 82hello, they reserve benefits at least for 2 minutes. Here tho? They dont care. Some people even paid and didn't get them. Some people didn't get it because payment process took long. Ridiculous. I never felt so stressed in my life buying tickets.. whole experience was ruined.. not to mention miscommunication with whole ticket announcements, false times, then also changing times, informing last minute on their Instagram stories. Not even coming forward with a statement now.


