StudiodermalReviews of studiodermal.com

Fabulous products and service, highly recommended.

I have just turned 70, and really struggling with eye bags, love this product, definitely out of all the ones I have tried this is the best, and I have tried so many 🙈. Definitely recommend it works and doesn’t break the bank

It does exactly what it says. I can often get bags under my eyes and it certainly makes them look gone and my eyes look brighter.

This does not work. Pulls the skin under the eye doesn't make it smooth like they say. I have emailed them. But they say it could cost me from £12 to £36 to return my order.

Ordered on the 16th Sep and today 5th October, no sign of delivery says in transit!!! if product actually works discouraged to reorder

Great product customer communication all the way

Unfortunately the product itself didn’t work for me. The positives are that I’m from the UK and I did receive branded items, and very quickly. The customer service was excellent with fast replies & helpful representatives.

I bought 2 tubes of an under eye skin tightening cream having been duped by an instagram advertisement. I should have known better, I do know better, I won’t do it again. Anyway the cream is awful it caused flaking, the skin looks more creased and make up can’t cover it. I contacted Studio Dermal via email to request a refund under their 30 day money back guarantee as the product is faulty. They said they would only refund unopened product and that I was responsible for the cost of the return postage, quoting around £16. They did not provide a returns address but asked I contact them again if I wanted to proceed. I wrote again explaining how outrageous this was. They in turn restated their previous email and the email exchange carried on until they realised I was not going away so they would deploy plan B which is to say they are escalating it and will get back to me. Basically ignore the customer until they give up. What followed was a period of 3 weeks of no communication despite me politely requesting a response. I eventually looked up the reviews on Trust Pilot and realised I’d fallen for the scam but I wasn’t giving up. I read 2 reviews telling people to refer to the Sale of Goods Act and threaten the Ombudsman. Miraculously I received a response the next day offering a full refund, which is now in my account. Lesson most definitely learned but my message is more, don’t give up trying to get your money back, that’s how they win, they know it’s a substandard product but it doesn’t matter if enough of us fall for it and just walk away. Fight for your money back yes it’s hassle and life’s too short but it’s so worth it.