Minah C.
NEVER book with StudentUniverse!!
Got VirginAus credits after the border shutdown. Three months later when I try to rebook a flight, they charge me $150 more than what’s available on Virgin website and when I asked for refund because they are not fairly charging me, they said it was voluntary cancellation by me (what?!!) not Virgin so can’t guarantee for refund. Any how I requested for refund and it’s on progress. The way they dealt with the matter over the phone wasn’t sincere at all! Such a disappointing! Just checked their own website selling the same ticket for $170 less than what they charged me. Unfair!!!
Response from StudentuniverseMar 25, 2021
Hi there, we're sorry you feel this way! We are subject to the airline's terms and conditions surrounding flight credits and refunds, so all requests have to go through them. During your rebooking process, we were not charging you more than what the cost of the flight was online, but because the cost of the new flight is less than that of your old flight, some of your credit is leftover and that leftover credit is unfortunately not refundable, per the airline's terms. We've sent a refund request to the airline on your behalf and will keep you posted on any updates from the airline. Please feel free to reach out directly if there's anything else we can do to help.