studentseats.comReviews of studentseats.com

App protects buyers but does not sellers, someone bought my ticket i transferred within 5 minutes and less than an hour before the game the buyer cancels on me. I email support stating my end of the transaction was completed and the buyer should be at fault. They side with the buyer no pay out to me, terrible policy for ticket sellers.

the issue was on the buyer's side, but i was the one who was under complaint. I cannot force them to accept a transfer and the issue was they couldn’t figure out how to accept. The game was about to begin by the time I got the complaint. I provided evidence that I started a transfer and I cannot cancel the transfer on my school side. So even though the buyer gets a refund on student seats they still had the option to accept my ticket transfer because I cannot remove. I am just providing context to the situation. It was a little silly

I have had the same issue twice where someone has paid for my ticket, but when I go to transfer the ticket, the app just says “loading” for their information. You have 12 hours to transfer it before the transaction is canceled, so I emailed them and both times they didn’t respond until after the 12 hours was up. I still haven’t been helped with my problem and have now lost two different buyers. I’ve tried to email them at least 20 times, but only twice have my emails gone through to them. I haven’t had email troubles with anyone else, so I’m not sure what that’s about. UPDATE: Since I posted the review, the founder reached out and resolved the issue and has been super helpful. I haven't had any issues with the platform since.

Terrible company. They said it’s my responsibility to get the buyer to accept the ticket. Apparently the buyer no longer wanted it but I wasn’t told until after the game passed. I lost the ticket and money.

Very Quick!

I bought a ticket and before claiming the ticket I realized I could no longer attend the event. They helped issue a full refund promptly.

Customer support was helpful and relatively quick to respond (responded within a few hours)

I had an issue with a buyer and customer support told me to just cancel the sale, but the app didn't have an option for me to do so. I reached out to them letting them know and they did not respond/resolve the issue in a timely manner. As a result I was not able to sell the ticket and lost out.