Stuart & LauReviews of stuartandlau.com

Response from Stuart & LauJun 30, 2025

Dear Mr. D, Thank you for your sharing your experience here, and we are sorry if your emails to our support team did not get through. Have you been emailing us at [email protected]? Please do not include links or attachments in your email, as that may cause the security filters to block the email. In regards to your pre-order, we are admittedly a bit confused by your comment — as we're on track to start shipping all backpacks against the estimated shipping date of June 20-30 that was advertised on our website if you placed a pre-order a few weeks ago. Our apologies if our translation is not 100% accurate, but we understand you to mean that maybe the order should have shipped exactly on June 20th. If that's correct, we do apologize, but as stated across our website and in your confirmation emails — preorder ship dates are provided as an estimate and in a range, as external factors can impact the shipping date and exact dates cannot be guaranteed. But please rest assured we are always doing everything we can to get pre-orders into our warehouse and shipped as soon as possible. Please rest assured that we are always making every effort to get pre-orders shipped out as quickly as possible, but we do kindly ask all customers understand that preorder shipping dates cannot be exactly guaranteed or fixed, unfortunately. For next steps, we hope you will email us again at [email protected] so we can work with you on getting this resolved. Our team is always standing by to help. We would suggest starting from a new email chain, and please do not include attachments or links. Thanks again, and we look forward to hearing from you! With warm regards, Stuart & Lau \\ [email protected]