Celebrating a decade of award-winning design, Stuart & Lau builds best-in-class carry solutions that are engineered for effortless mobility in a timeless, classic form.
Stuart & Lau (stuartandlau.com) has 253 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
stuartandlau.com
Website
stuartandlau.com
Category
Accessories
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 13% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Company is offering an incredible product. It is well thought out design. I will need to use it longer to evaluate durability and sustainability.
The shipment experience was not ideal and would recommend the vendor to use a shipment service like fedex, UPS, OnTrac or others that can ensure door to door delivery.
Response from Stuart & LauAug 21, 2026
Hi Ahmad,
Thank you so much; we're thrilled the brief-pack met the mark and we hope it only earns more of your confidence with time! On delivery, we ship in the US with FedEx, UPS, and USPS — routing each order to whichever carrier best fits the destination address. We're always looking to make that last mile smoother, so thank you for the honest note — and enjoy the bag!
With warm regards,
Stuart & Lau \\ [email protected]
LA
LatteLarry
Excellent customer service and quality product!
I placed an order for the Portfolio Case from Stuart & Lau and needed the item for an in-person interview. They were so kind and helpful, not only did they make sure they shipped the product to me in time for my interview, they also wrote a nice note wishing me good luck (which worked because I got the job!). I appreciate them so much. Not only was the Portfolio Case perfect for my needs, their customer service was truly thoughtful, which is rare these days.
JT
Jens T.
Best bags
Bag is exquisite quality and company obviously cares. Just bought my second one after seven years of daily use!
MG
Mario G.
It is not easy to choose a business bag
From the time I was researching the best business bag to suit my needs, the company answered all my questions and guided me through the process resulting in me choosing the Double Tan and Navy bag. I am very happy with my decision.
it is not an easy task to choose a bag to be your traveling companion and Stuart and Lau helped me through.
WB
WB
Great well designed and well made…
Great well designed and well made product
SM
Steffen M.
Very bad quality compared to Price
Very bad quality compared to Price, and return must be hong kong. So stupid. I look at all the good reviews here, but found out that all 5 stars Are people with 1 or 2 reviews, so probably fake. No other “real” brands have so many good reviews by people who use trustpilot for the first time
Response from Stuart & LauMay 22, 2026
*** FAKE REVIEW WARNING ***
We used Trustpilot's Request Information tool to identify your order. The name, email, phone number, and reference number you provided do not match any record in our customer database, order management system, or support history. We never want to assume the worst about anyone leaving feedback, but when the verification information provided matches no record we hold, we are honestly unable to tell whether we are responding to a real customer, a bot, or a competitor leaving a false review. We would love to help if it is the first — but we cannot do so until we are able to match your details to an order in our records.
On the suggestion that our 5-star reviews are likely fake because they come from reviewers with one or two reviews: that pattern describes the vast majority of reviews on Trustpilot, across nearly every business profile on the platform. Most people leave just one or two reviews in their lives after a very notable experience — good or bad — and then move on. It is not a marker of inauthenticity; it is how the platform works. Any reader can verify this in a few minutes by browsing other businesses on the site.
If you do have a genuine experience with Stuart & Lau, please email us with an order confirmation or the email used at checkout, and we will respond promptly.
With warm regards,
Stuart & Lau \\ [email protected]
JK
Joey K.
Great customer service after a failed…
Great customer service after a failed delivery.
CC
Craig C.
I wish I switched to their backpack sooner
I had long used a leather overshoulder satchel for work. Purchasing the Stuart and Lau backpack was a game-changer, and I wish I had made the switch sooner. The website does a great job of helping you make the right selection. Even though the website does a fantastic job, the quality of the backpack was even greater than I imagined. Highly suggest.
