StreamilyReviews of streamily.com

Ordered an autograph for a friend’s birthday two years ago and still haven’t received the order! Whenever I enquired I was always promised it would be fulfilled at the next signing (obviously this never happened). Please don’t order from this company as you don’t receive your order, just upset and empty promises.

Sent an email days ago as a signed print was to be done on October 17th. Have not received an update as required. I will be contacting my credit card company for a refund if I do not receive an update by the end of this week. The response received does not indicate they are doing anything to resolve the issue. My autistic daughter was excited to get a signed jinx print. Please provide further updates as my email sent last week has still not been responded to.

EDIT AS OF 11/4/2024 FROM STREAMILY'S REPLY: Yeah like i said dont believe that reply. Ive already been told my case was escalated and things have been radio silent since. They are trying to save face. Unless its a replacement of what was paid for NOT at my expense, I don't want it. BUYER BEWARE. Do not believe their generic responses. Do not buy from this company. Go in person for an autograph if you have to, even if you're in an immune compromised home like I am. Poor Customer Service and Lack of Clear Policies** I've never had to go through so many lengths with a company before. I have never had to file a complaint to the better business bureau or the California attorney general, and yet here we are. I want to preface that I've ordered three times from this company this year. Once to my address, twice to my partner's. The first time for both being sent to both addresses were amazing experiences especially with the talent involved. It's a shame that Vivienne Medrano's cast of voice actors don't offer their services on another site that are not in person conventions. Why? Because of my recent, 3rd, and final experience with the company. I ordered a personalized 8x10 signed print of Christian Borle as Vox from *Hazbin Hotel* through Streamily in May 2024. The print arrived damaged in July, which I immediately reported. Despite their promise for a replacement on July 11, 2024, I've only received vague responses, delays, and no clear resolution. Their FAQ has no guidelines on returns or replacements, leaving me unsure about return requirements for the damaged print. On October 29 and 30, I received a payment link for an incorrect, smaller print, despite repeated reassurances that I wouldn't need to pay for a replacement. When contacting customer service, I was often met with automated replies or vague messages, some signed by a "Sienna," but inconsistently so. After many follow-ups, I had to resort to filing complaints with both my bank and the BBB due to Streamily’s lack of clarity and support. My mom is currently battling stage 3 cancer for the second time. With me as her caretaker for her and an infant, I DID NOT want this to be another problem on my plate. What was supposed to be a fun gift for my partner of almlst 10 years has turned into a headache of being gaslit and messed around with. This is a company that thinks their consumers are not intelligent enough that they can get away with this unethical, SCAM of a business. This experience has been exhausting, especially as I manage other personal challenges. As a socially anxious person who is immune compromised with a sick mother who is the same, i was hoping this service would be my alternative to going to an in person convention. I hope Streamily revisits their policies and improves transparency for customers. However after my research it seems to have been this way since 2020. Save your money, and time. I heard SWAU is a better alternative but they do not have hazbin hotel/helluva boss voice actors. I hope to contact them to consider having these actors on to avoid this service. THAT is how bad they will treat you and make you feel inferior and unintelligent. I have done everything a consumer to give this company the benefit of the doubt. For having good faith in a corporation, I am now being punished for not being "timely" Whatever generic reply they give to this review you are reading now, do not believe it. Watch it will be along the lines of "Thank you for reaching out and expressing your concerns regarding your order. We understand your frustration, and appreciate the opportunity to clarify the situation. If you could provide us with any further details about your order, we would be happy to assist you in resolving this matter promptly. Your satisfaction is important to us, and we want to ensure that you receive the correct item without any additional charges. Thank you for your understanding, and look forward to your response." With a only a few details of this review sprinkled in to make it less obvious that it is a copy and paste template response, with no real intention of actually improving as a company. EVEN IF YOUVE HAD A POSITIVE EXPERIENCES LIKE I HAVE HAD AND ACKNOWLEDGED, it can still turn out this way eventually. Save your money.

Streamily is a disastrous company, telling us that a star would come on the stream, while it never was confirmed by the stars management and delays that the you youtuber had to say sorry to than this unprofessional company!

If I could give no stars I would. I ordered for the lovers print of Astarion on Jan 31st, 2024 and it is now the mid of October of 2024 and have heard nothing about my signed print. No help from customer service at streamily either. I just want to know if my order even exists at this point because people that ordered the same print after me, already received it. I’m not mad or upset with Neil but streamily is handling this very horribly

I have waited five months for my signature and still havent got it. I have message them numerous times and have only heard that he's going through his backlog. I was really hoping I would get the signature from my favorite actor. Severely disappointed

I ordered my signed print in July 2024 and still have not received it, despite it being labeled as "delivered." It was only when I received a request to rate Streamily's services that I even knew the package had been marked as "delivered." When I reached out to customer service, I was told they are unable to assist any further once something leaves their warehouse. Obviously if a package is lost due to the shipping company's negligence or mishandling, the shipping company is usually responsible--BUT the seller, as the shipping company's client, will typically initiate the claim process and request compensation. This has been the case with every other store I've ever ordered from online (perhaps I've just been lucky with my choices in companies). As I was looking over reviews on this site and preparing to leave my own, I became aware that there is a sneaky automatic enrollment service. I had cancelled my membership after I placed my order, and naturally thought that was the end of it, especially since there were no payment notifications afterwards. Sadly, I was wrong. My cancellation apparently didn't stick, and I had been charged every month since my purchase. Maybe this company isn't a full-on scam, but it DEFINITELY has underhanded business practices. I would not recommend buying from or selling through them.

I ordered a signed poster over a year ago, and their website automatically checked the box to sign me up for their 10USD-a-month subscription, and used discrete language and taglines to cover it up ("Get 14 dollars off shipping"). After the initial receipt for the order, I was NEVER notified that I was being charged for this for the last 12 months. The only reason I ever found out was because my card was lacking funds and they were FINALLY forced to send me an email telling me I was even on a subscription. I cannot believe how shady this is. I never once used their service for the last 12 months since buying my poster, so I didn't even reap a single benefit of this hidden subscription. If I am not given a refund for this, then I'll have to pursue further action on this matter. It's incredibly scummy to run your subscription racket in this manner, and I feel extremely sorry for anyone who made the same mistake in ordering from these people that I made. Update: I was denied a refund, and the customer support sent me a cropped screenshot of what their website actually says in order to tell me to shut up and accept it. They've now said that my money is stolen when they charge me, and if I didn't want to be stolen from, I had to ask them to stop doing it. I'll be contacting a lawyer I know to get information on how I can get my stolen money returned to me, and how to punish this company for the scam that they continue to run. Update 2: What a joke of a response. "We can't offer refunds because our policy days that once you're stolen from, the money is just ours now, get bent dumb ass, should've checked that you were getting stolen from" Because yes, of course the onus should be on me to not get stolen from, and not on the big corporation to not steal. That makes total sense. Un Believable.