StreamilyReviews of streamily.com

Response from StreamilyJan 28, 2025

We want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing it must be to wait two months for your package, only to have it delivered to the wrong address. This is not the experience we want for any of our customers, and we deeply regret that we’ve fallen short in this situation. We’re also very sorry for the lack of response to your emails—this is not the level of service we strive to provide, and we take full responsibility for this oversight. To ensure your issue is resolved as quickly and effectively as possible, we kindly ask that you reach back out to our Support team at [email protected] and request to speak with a manager. This will allow us to escalate your case immediately and give it the attention it deserves. We truly value you as a customer, and we’re committed to making this right. Our team will work diligently to address your concerns and find a resolution that meets your expectations. Thank you for bringing this to our attention, and we’re truly sorry for the poor experience you’ve had. We hope to restore your faith in us and provide you with the service you deserve moving forward.

Response from StreamilyJan 28, 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and disappointment you’ve experienced with your order. We understand how important this was for your friend’s birthday, and we deeply regret that we fell short in delivering the experience you deserved. We take your feedback very seriously and will use it to carefully review our processes and identify areas where we can improve. While we can’t undo the inconvenience this has caused, please know that your experience has been heard, and we’re committed to making meaningful changes to better serve our customers. To address your specific situation, we’re escalating your case to ensure it receives the attention it deserves. Please reach out to us directly at [email protected] and ask to speak with a manager so we can work toward a resolution as quickly as possible. Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to make this right for you.

Response from StreamilyJan 28, 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced with your order and our customer service. We understand how disappointing it must have been to see a discount offered while waiting for your purchase, and we regret that we were unable to accommodate your request at the time. We want to clarify that our refund and cancellation policies are outlined prior to purchase to ensure transparency, and we understand that these policies may not always align with the expectations or circumstances of our customers. That said, we deeply regret that your experience left you feeling unheard and undervalued. This is not the level of care we strive to provide, and we take your feedback seriously as we work to improve our processes and customer interactions. We truly value you as a customer and are committed to making meaningful changes to better serve you and others in the future. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out to us directly at [email protected]. Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to restore your trust in us.

Response from StreamilyJan 28, 2025

Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and disappointment you and your daughter have experienced. We understand how excited she must have been to receive her signed Jeremy Jordan autograph, and we deeply regret that this process has taken far longer than expected. We want to clarify that our Talent Partnership team has been in constant contact with Jeremy Jordan to ensure orders are fulfilled as quickly as possible. However, due to his ongoing commitments with his Broadway show, there have been unavoidable delays. While we understand this explanation does not make up for the wait, we want to assure you that we are actively working with Jeremy and his team to complete all pending orders. We also want to emphasize that we do not take payments unless we are confident in fulfilling orders, and we never intend to mislead or disappoint our customers. That said, we completely understand your frustration, and we take full responsibility for the lack of timely updates and the delay in delivering your daughter’s autograph. Please feel free to reach out to us directly at [email protected] so we can work with you to find a resolution - we’re committed to making this right for you and your daughter. Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to restore your trust in us.

Response from StreamilyJan 28, 2025

Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced with our membership enrollment process. We understand how upsetting it must be to feel charged for something you didn’t intend to continue, and we regret that this has contributed to a negative experience with our company. We want to clarify that the membership enrollment, including the clear understanding that it is a monthly charge, is displayed on the checkout page prior to completing the purchase. Additionally, the option to opt out of the membership is available at any time. That said, we take your feedback seriously as we work to improve the transparency and usability of our checkout process. Regarding your request for a refund, while our policy states that membership charges are non-refundable once processed, we truly regret that this has left you feeling unheard and dissatisfied. We’re committed to reviewing our policies and processes to ensure a better experience for our customers moving forward. We value your feedback and are taking steps to address the issues you’ve raised, particularly around customer service and communication. If there’s anything further we can do to assist you, please don’t hesitate to reach out to us directly at [email protected]. Thank you again for bringing this to our attention. We’re committed to doing better and hope to have the opportunity to restore your trust in us.

Response from StreamilyJan 15, 2025

Thank you for sharing your experience with us. We want to sincerely apologize for the frustration and disappointment you’ve faced. Waiting this long for an order, combined with unhelpful responses from our team, is unacceptable, and we completely understand why you feel this way. Your situation does not reflect the level of service we aim to provide, and we deeply regret that our communication and resolution efforts fell so short. We assure you that we take feedback like yours very seriously and are committed to addressing and resolving these issues. Please reach out to us directly at [email protected], referencing your order details, and we’ll prioritize resolving this for you. We value your trust and loyalty, and sincerely hope we can restore your confidence in us.

Response from StreamilyJan 15, 2025

Thank you for taking the time to share your detailed feedback. We want to sincerely apologize for the experience you had with your order—it’s clear we fell short of the service you deserved, especially as a valued long-time customer. We’re truly sorry for the confusion and anxiety caused by our communications, the lack of clarity about your order, and the delay in fulfilling it. Your feedback about our messaging, the technical issues with editing shoutout instructions, and how we addressed your inquiries is incredibly important to us, and we’ll be reviewing these processes to ensure this doesn’t happen again. We are glad to hear that the voice actor was able to fulfill your shoutout, and deeply regret that we didn’t handle the situation in a way that reflected the level of care and professionalism we strive for. We genuinely value your loyalty and are committed to making improvements based on your experience. If there’s anything further we can do to make this right, please don’t hesitate to let us know. Thank you again for bringing this to our attention, and we hope to regain your trust in the future.

Response from StreamilyJan 15, 2025

Hello Jim, Thank you for sharing your feedback. However, it seems there may be some confusion, as Streamily does not offer football game streaming packages or related services. Our business is focused on providing autograph and personalized merchandise experiences, which is entirely different from the services described in your review. We recommend double-checking the company you intended to review, as it appears this may not pertain to us. If you have any questions about our services, please don’t hesitate to reach out—we’re happy to assist! Thank you for your understanding.