StreamilyReviews of streamily.com

Problem Situation 1: Terrible communication and everything they say about ‘2-4 weeks’ is a lie. I’ve been waiting for close to seven on one autograph that was signed early-mid December. There’s been no update since then about the order, and I find it just a little hard to believe that they haven’t received it yet. Problem Situation 2: I pre-ordered a Marvel Rivals print and then saw another print I’d rather have, so I sent them an email about canceling, and talked about how I used the code NEWYEAR. They sent back some BS automated response that actually in fact, LIED about the use of the NEWYEAR code saying it ‘was no longer in use’, even though three days later, I get a site email saying ‘USE DISCOUNT CODE NEWYEAR FOR 10% OFF!’ I then saw a page on their site that claims they can do something that basically makes it so they can switch a purchase amount to store credit, which is perfect for me because all I want to do is switch the print I’m buying, so I send them an email about it. A week ago. Then another email 2 days later. Then a message on their website a day after that. Then an email today I’m almost sure they won’t see/choose to not respond to either. Am I being impatient? Probably. Am I being a bit whiny? Probably. But don’t tout these things and then send nothing but ONE. SINGLE. AUTOMATED RESPONSE. OVER 5 REACHOUTS. My first print came in perfectly, and what I’m quickly realizing is that a common phenomena among us Streamily customers is that they do a perfect job on the first…. …and then could not care less on any future orders you put in. I hate being negative, so please, Streamily, prove me wrong. EDIT: Streamily did in fact, prove me wrong, and therefore I am keeping my initial review up here but slightly increasing as they did solve the more pressing and pertinent second issue.

As far as i know, first shipment was damaged and so there was a big delay.

It just that I order this item in May and haven't received it yet but the customer service is friendly and told it may be backed up with other people orders

I was okay, than you for all the help.

Prices with shipping & handling are high. Having a shopping basket so you can combine orders would help cut down in the customers costs. I doubt that the artist is making very much from these transactions.

To Whom it May Concern: Martin Henderson and Alexandra Breckenridge did a live signing on Instagram on 3/3/24. Martin didn't have certain posters so he couldn't sign my poster live. I wrote to you, Streamily, and you emailed me right away and it said that the celebrity will work with their Talent Rep with Streamily to resolve the issue. I know it is not your responsibility, but by any chance can you tell me if or when Martin has/will talk to the talent rep. about this? Can you also let his talent rep. to talk to him about us fans getting a partial reimbursement for the poster because part of the price was for him to sign it live when he was signing the posters. Thank you very much in advance for your help? Sincerely, Abby Shwide

I got a different signature to the one that was signed on livestream. It was still done by the same voice actor, so it's not all bad, but considering that the whole point of getting it signed on livestream was to also get that exact same signed print, it feels disappointing. I asked Streamily about it since this particular print also arrived 2 months later than the first print I got (both were signed in the same livestream) and they told me that sometimes there is a delay between orders even if they are signed at the same time. Clearly this was a lie and the original print was lost. I'm also baffled by Streamily insisting that taking a clip for memory's sake of the voice actor signing YOUR print that you PAID for to have signed on stream as being illegal.

I recently purchased my first Streamily signings; there were a total of four. It has not been the best experience. 1) As I was choosing my prints, in December, I noticed that many of the descriptions for numerous signers referenced an event that had occurred last July. 2) During all four signings, each signer mentioned several times how they hadn't received certain prints. 3) One of the signers hadn't received my print. I followed up with Streamily and was told that I'll just have to wait until the Talent does another event with them. No assurance that they'd follow up with the signer, no offer of any sort of recourse, I just have to wait while having neither my print nor the money I paid for it. 4) One of the signers had their stream rescheduled twice due to none of their prints arriving in time. It's a cool service, but the company is clearly a mess. I won't be purchasing again.