StreamilyReviews of streamily.com

When your Streamily order has a problem, you can expect Support to not only be unhelpful, but also to stop responding when they've decided they're done with you. There is no recourse no matter how politely you approach them or how many screenshots you send. They will repeatedly gaslight, sidestep, and refuse to directly answer your questions or even offer a simple apology for their mistakes. For one particular print, the talent decided to charge $10 extra for "Signed on Stream." I also added the VIP membership to skip the line and guarantee my print would be signed on stream. Two streams later, my print was not signed on stream, and was in fact shipped and delivered to me without ever being streamed. Streamily informed me that there is NO guarantee of prints being signed on stream no matter what you do. The extra payment, VIP membership, Priority Upgrade, etc, do not guarantee it. They refused to refund these extra fees and support stopped responding to me. Their FAQ conflicts with this information, as the purchase page for VIP and the FAQ confirm that this service is intended to be a signed on stream guarantee. For a second print, Streamily sent an email saying my print was between orders 1-300 (they later confirmed that I was queue #12) and would be signed in the next stream. FOUR streams later, it has not been signed, and Streamily is claiming that they never sent such an email so my order was certainly not within those numbers. I have the screenshots, and multiple people have had the same experience as me. The exact same customer support rep as before then told me "if you want it to be guaranteed signed on stream, you should buy priority." But you JUST told me last time that priority doesn't guarantee it? So which is it? I've provided multiple accounts from multiple people to Streamily, with screenshots, showing that I am not the only person to have these issues. They continue to be unhelpful and will not stand behind their own policies. You are lucky to even receive a response to your problems via email. After weeks trying to go back and forth, I eventually just gave up. I could not reach any other person associated with Streamily for help and they would never even acknowledge the veracity of my issues.

I ordered 4 x prints from different talent doing signings all in the same week. I naively thought that the print would be signed on the day, sent off, and that would be that. However, multiple prints I've ordered have had issues (talent misspelling name so redoing it later only to forget to write my name, talent not signing on stream, talent delaying signing for a later stream [weeks later] only to run out of prints again, etc.). One of my prints was lost in transit for a month and while Streamily was understanding in trying to get a replacement or offer a refund, they would take up to a week to respond each time. Also extremely frustrating to pay such exorbitant postage prices per print rather than having the option to hold/post all prints in one go. While I am happy with the prints I have received so far (3/4 of the prints), I am still waiting for one print I ordered at the end of May (and it is now August). Overall the whole experience has been more of a headache than it was worth and I don't think I will purchase again.

The Vox Voice Actor for the show Hazbin Hotel didn't follow special instructions despite it not being NSFW. I understand there's no obligation according to the website's ToS but like what the heck man. At least they didn't bend the poster.

As a first-time user of Streamily, I had high hopes for my experience with the platform, but unfortunately, it fell short of my expectations. I encountered some challenges while trying to purchase a Chikn.nuggit print and have it signed on stream, which left me feeling disappointed with the overall process. Firstly, I mistakenly selected the option to have my print signed off-camera instead of signed on stream. When I reached out to request a refund and re-submit my order, the response from Streamily's customer service was delayed, and it took nearly a week for them to address my concern. This prolonged silence was frustrating, and when they finally responded, their explanation about technical limitations left me feeling unconvinced. Furthermore, I was informed that the print I had ordered might not be signed live by the creator on stream, and I would need to pay an additional $12.00 to ensure that it gets signed. This unexpected request for extra payment seemed excessive and left me feeling dissatisfied. Upon reading other reviews of Streamily, it appears that my experience is not unique, and there are common complaints about the platform's pricing and customer service. Many users have expressed frustration at the high cost of signed prints and mentioned encounters with rude customer service representatives. As an enthusiast in the field of animation and content creation, I initially saw Streamily as a promising platform for engaging with fans and enjoying interactive experiences. However, the negative reputation and customer service issues have caused me to reconsider my opinion of the platform. In my opinion, Streamily needs to address these concerns to maintain a positive image and retain its user base. Improved communication and transparency around the signing process, as well as fair and transparent pricing, would greatly enhance the user experience and help rebuild trust in the platform. I hope that by sharing my feedback, Streamily can make the necessary improvements and provide a more positive experience for its users in the future. TL;DR: My first experience with Streamily was disappointing. There were issues with purchasing a signed print and getting it signed on stream. Customer service was slow to respond, and I was asked to pay extra for the live signing. I found similar complaints in other reviews. Despite initially seeing Streamily as a great platform for fan engagement, these issues have made me reconsider. Streamily needs to improve its communication, transparency, and pricing to maintain a positive image and retain its user base.

Have not got 2 of my prints and it’s been a long time

I had a request put in to a Steamily signer. The price of the print went up so I did not know if changing anything on it would increase the price. The content creator did part of the request. I messaged the content creator which she told me to contact streamily directly. Streamily said that she saw my instructions. It still remains a mistery if the quote was put on there.

Honestly, Streamily is a mixed bag. The idea of giving a chance to get signed autographs directly from celebrities js a good idea, but the execution is mixed at best. The site is glitchy and consistently brings me back to the home page when selecting a guest. The autographs are usually cost more before you get to the fees. The COA are $6, which isn't bad for a COA, but its a Streamily branded one. If I had the choice, I would prefer it was done by JSA, Beckett, PSA, or AutographCOA even if it were more as they are well known names and would help with legitimizing the item more than Streamily's own COA which maybe viewed by some as worthless. Then you add the service fee and the shipping fee. Streamily Family you think would give you free shipping, but its only for the first order where you are paying for the Streamily Family membership anyway during the same order, so why even bother with the membership? Then you get to the service itself. You have to wait for the celebrity to send it from their location to Streamily, then Streamily sends it to your place. This causes a major delay in how long it takes to arrive. Worse, the packaging is cheap. For the service fee and shipping fee, the packing material should be the besy it can be. Its not. It's a photo in a cardboard sleeve. Theres barely any protection and no top loader at all. I've seen reports of several autographs getting damaged due to the poor packaging. Ultimately, Streamily is disappointing. What should be an easy way to get real autographs is a costly, time consuming, and protential wasteful way to get a potentially damaged autograph of a celebrity you like. The market is so big with already down autographs and cosignments that go to conventions and are often cheaper that Streamily needs to improve to keep up. I would try to make sure the guest's pricing is similar or a tiny bit more than convention pricing while lower the shipping, even make it free with the membership. In exchange, you keep the service fee (its normal as even cosignments charge a fee for their services), but use it to improve packaging. So the $10 or so service fee goes to better packaging for the autographs with protentially a toploader and better protection. The membership needs to be improved on to make it worthwhile paying month to month. A spot get something signed live is mostly useless to most people and would be better off with more worthwhile benefits (Free shipping on signings, ability to hold signed prints for a certain period of time, ability to combine prints into a shipment, exclusive prints, signings only for Streamily Family members?) I would also look into other COA options and work on improving the site (Make it less buggy, have a mobile version, add a cart function + combine shipping, better layout, and better home page with a list of people you previous got signstures from and followed guests), and shipping process to show where the item is and allow for a better customer experience.

Before placing an order I specifically looked up if product can be shipped to my location and it was there. So I placed it and all was well for streamily as far as it concerned billing me. There was no communication during two months till my order was fulfilled, but when it was time to ship it instead I was contatced by support and asked to come up with a new shipment address in another country(as if it's a trivial thing) since they won't ship to the address I left during the order creation. Because of that I had to bother a colleague and waste their time asking to receive shipment in my stead and then spend extra money so they could resend it to me directly. I can only wonder what would have happend if I couldn't find another address to ship to. The order itself arrived after all, but I can't attest to it's quality/integrity because I obviously didn't see it. It's been more than a month since my exchange with support and me suggesting to remove countries they are unwilling to ship to from the list so it won't be falsly advertised, but they are still present there. Make of it what you will.