StreamilyReviews of streamily.com

I ordered a live signed photo. The signing occuredbut it turns out the celebrity forgot to sign it. On 10/17/23 I recd an email from Streamily asking if I wanted original unsigned or a replacement. I emailed back on the SAME day asking for a replacement. Apparently there is a MAJOR glitch in their support system email because not only do they say they never recd it but none of my emails since then have been responded to. I did not hear back until I sent a message through their website chat bot. They state they never got my response so they sent me the unsigned photo. Now to get a signed copy I would have to reorder on the next signing the ceebrity does if they ever do.

I ordered 2 voice shout outs from this website. One came much later then promised in their faq, but luckily still arrived. The other still hasn't been emailed out to me despite being marked as signed. Contacted customer support, but getting no response whatsoever. avoid it at all costs.

Had been looking forward to items from a voice actor in particular to be available for purchase. Once I received a notification about the store being open, I put a $33 print in the shopping cart and before I could checkout, the prices changed to $54 and then the store closed. Once it came back up, every single item was priced at $50, when they used to be different prices for almost all of them. All of this in a transaction of less than fifteen minutes. Costumer service has been unresponsive.

I had ordered a signing, paid extra to have it done on the Live Stream. The Talent had personalized it perfectly, had said what they wrote on it and even held it up on the Live so it clearly shown what they wrote. I was SUPER happy. I have the video of the Live Stream as proof! 7 months later, I just received the photo in the mail today. It's a complete FAKE. It is NOTHING like what I saw on the Live Stream. The personalization was a joke.. not even close. Just some generic autograph. I couldn't be more disappointed.

A celerity I like was going to be doing a livestream and signing prints, so I bought one. They never told us the handle the livestream would occur on—not during the order process or in further emails. Many of us assumed it would happen on the celeb’s IG, but it didn’t, it was on a Streamily one we weren’t told about. Customer service took no accountability, they were dismissive and rude. Will not make the mistake of supporting this company again. After seeing all the other complaints, I wonder if my order will even show up.

Be careful! You will get signed up for VIP membership without being completely aware of what you are paying for...in this case free shipping for a one-time order that our son has now paid for 11 months....so that is $110 in order to get "free shipping" on one lousy signed poster. Scam artists

PAID FOR A LIVESTREAM TOM WELLING AUTOGRAPH.....ITEM WAS NEVER SHOWN ON LIVESTREAM NOR MY NAME MENTIONED. THE STREAMILY CUSTOMER SERVICE ARE MORONS...SO I REPORTED STREAMILY TO BETTER BUSINESS BUREAU...THEY ARE SENDING ME AN AUTOGRAPH BUT WHO KNOWS IF ITS RIGHT ONE OR RIGHT PHOTO......NOW THEY WONT ANSWER ME.

I ordered a poster, which was advertised to be signed live, on TikTok. The signing actually took place on Instagram, with absolutely no communication from Streamily to say that the location had been changed. Even as the event was live streaming on Instagram, prints were still available to buy for the event, with it still being advertised to take place on TikTok. I missed the livestream event, due to the location error. The part that makes this especially offensive is that the signing event took place at the Streamily headquarters. Had the staff been paying more attention, someone could have realized that the event was being streamed on the wrong platform. I contacted Streamily, to express my disappointment with the situation, and did not get a single apology, nor did they bother to address any of the issues that I brought up. All I got was a generic message, saying that they would forward my message to the another department, and that I am welcome to cancel my membership. THERE IS NO WAY TO CANCEL YOUR MEMBERSHIP FROM YOUR ACCOUNT. In order to cancel your subscription, you have to email Streamily, and request that someone cancel it for you! This is an absolute joke. Users should be free to cancel their own subscriptions, from their account, when they like - not when Streamily staff find the time! What a ludicrous business practice! I managed to find a video of the livestream afterwards, and the actors didn't mention any details about who the print was for. I didn't want mine dedicated, but I wrote them a nice "thank you" message. They didn't mention my message at all, and just said, "This print is for no one." I found that quite rude, as I am not "no one" - I'm still a person! The only way that I could identify which print was mine was that mine was the only one without a dedication. There ought to be a numbering system, so that people who don't want dedications can identify their print. They have done this in the past, but it ought to be standard procedure for all signings. The actors were also about half an hour late to the signing - something else that Streamily failed to notify us about. This company is not willing to take responsibility for anything that happens during the signing. Absolutely terrible customer service. I'll try and get my money back now, but I doubt that they will refund me, as they failed to offer any sort of compensation after my initial complaint. I'll never use Streamily again, now. The whole business is just ran so unprofessionally.