Delwin B.
At Least They Lie in a Crafty Way
The offers on straye.com look amazing. But like most companies, they're concerned more about the bottom line than their customers. I ordered 2 pairs of shoes struck by what looked like a fun option to receive a mystery pair. I don't skate but I like to have sturdy gym shoes and the reviews called them sturdier than vans. 1 pair mystery is 20, 2 pairs mystery is 15, 3 pairs mystery is free. I didn't need that many shoes but I figured at a discount it wouldn't be too bad. I bought 2 pairs of the cheapest at $30 (not on sale) shoes as they made it the best deal for the mystery pair. After making the purchase I noticed the mystery pair calculated as $25 ie: full price. I reached out to customer service who informed that the GOWERS shoe I purchased is "pre-discounted" and not eligible for the promotion. Even though when you view the GOWERS the promotion is offered. I let them know this is not mentioned anywhere on their site but have received no response as of yet. You live and learn I suppose and warn others.
Response from STRAYEAug 4, 2023
Thank you for sharing your feedback with us. We apologize for any confusion regarding the promotion and the pricing of the mystery pair. We take your comments seriously and will address this internally to improve our website's clarity. Your satisfaction is essential to us, and we want to make sure you have a positive experience. Please allow us some time to investigate the issue and get back to you with a resolution. Our customer service team will reach out to you shortly to address your concerns. Once again, we apologize for any inconvenience and appreciate your understanding. We value your business and hope to have the opportunity to make things right for you. Thank you for bringing this to our attention, and we'll do our best to ensure a better experience for you and our future customers.



