STRAYESTRAYE IS A FOOTWEAR BRAND WITH THE MOST DURABLE, VALUE-PRICED SKATE SHOE, OFFERING UNIQUE STYLES THAT ALLOW YOU TO BE FORWARD, FLUID AND UNEXPECTED.#1 SELLING LOGAN PUFF
STRAYE (straye.com) has 706 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Clothing & Underwear · Laguna Beach, California
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Clothing & Underwear · Torrance, California
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706 approved reviews, newest moderated first
kelsey M.
Ordered many pairs of shoes from Straye, directly, if peeps are having an issue, may be second hand retailers. Shoes have always come as ordered in a timely fashion… Jus Sayin…
Response from STRAYEAug 14, 2023
Thank you Kelly, many people here have experienced some pain from our prior customer service team. And this goes for anyone that reads this... WE UNDERSTAND the situation and are happy to work with everyone that had a bad experience with STRAYE.
Erin C.
Terrible Company!!! Terrible customer service!!! We received the wrong size and notified them right away. They said to give the shoes away and would send the right ones. We never received the right sized shoe. They ignore all further emails!! This is a scam company. Buyer beware!!!
Response from STRAYEAug 4, 2023
I'm really sorry that you had a less-than-ideal experience with our company. Your satisfaction is our top priority, and we truly apologize for any inconvenience caused. We understand how frustrating it can be to receive the wrong size shoes and not get a timely response from our customer service team. Rest assured, this is not the level of service we strive to provide. We take your feedback seriously, and we are committed to making things right for you. Please allow me to personally assist you with your order and ensure that the correct size shoes are promptly sent to you. We genuinely value your business, and we want to restore your faith in our company. If you could kindly share your order details and contact information with us, I'll make sure that this issue is resolved as soon as possible. Once again, we sincerely apologize for the inconvenience, and we are here to make things right for you. Thank you for bringing this to our attention, and we look forward to turning this situation around for you. After looking up your name in our system, there is no order placed for Erin Clawson. Did you place your order under a different name?
Oj C.
Waste of money, they charging restocking fee and they accepted return that I have to pay. It cost from Chi to LA more than what I paid for my shoes. They run big and wide! AFTER THIS REVIEW ABOVE STRAYE REACHED OUT AND THEY SOLVED MY PROBLEM!!! THEY SENT ANOTHER PAIR OF SHOES FOR FREE WITH APOLOGY FOR CONFUSION THEIR GUY MADE MISS-INFORMING ME ABOUT THE SHOE SIZE. I ASKED THEM TO SEND ME 1/2 smaller SHOE AND THEY DID, BUT SINCE STRAYE RUNS WHOLE SIZE BIGGER EVEN NEW SHOES WERE TOO BIG. Their shoe is comfortable and well made, but it runs big and it’s made wide. I donated both pairs at the end and thank you for listening and reading comments, that is how companies improve. DON’T HAVE ANY BEEF WITH THEM I FORGIVE THEM but this is not shoe for me.
Response from STRAYEAug 4, 2023
First and foremost, I want to thank you for taking the time to share your initial concerns. We understand how frustrating it can be to deal with restocking fees and return shipping costs, and we sincerely apologize for any inconvenience caused. We truly value your feedback and take it seriously. Your comments help us improve and ensure that we continue to provide the best possible service to all our customers. We appreciate your willingness to donate the shoes, and we hope they find a deserving home. It's important for us to understand the unique fit and preferences of our customers, and we're sorry that the shoes didn't meet your expectations in terms of size and width. We're constantly striving to improve our products, and your feedback will certainly be taken into account during our design and production process. Once again, we apologize for any inconvenience you experienced, but we're grateful for your understanding and forgiveness. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We wish you the best in finding the perfect pair of shoes that suit your needs and preferences! Thank you for giving us the opportunity to serve you.
J S.
I too was excited to skate in a new pair of sneaks! I recieved em’….. yea the sizes are all Fu***d up ! And again no customer service! No returns!!!! So i threw them away. I couldn’t give them away. Really!!!…. Coworkers, friends, and family looked at the shoes and said, “ um no ill jus go buy a pair of vans” “these fit weird!” STRAYE brand is garbage! Customer service and product= garbage
Response from STRAYEAug 4, 2023
Thank you for sharing your feedback with us. We genuinely apologize for the inconvenience you experienced with our sneakers and the lack of satisfactory customer service. Your satisfaction is our top priority, and we take your concerns very seriously. We deeply regret that the sizing was not accurate, and we understand how frustrating it can be when you can't find a suitable fit. We are actively investigating the issue to ensure our products meet the highest quality standards and consistent sizing. Regarding the customer service experience you encountered, we understand how important it is to have prompt and helpful support. Rest assured, we are committed to improving our customer service processes to better assist our valued customers like you. We also acknowledge your frustration with our returns policy. While we continually strive to improve our policies, we understand that the current setup has not been favorable. We are actively working to make our returns process more accessible and convenient for our customers. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your thoughts. We want to make things right and offer a solution that exceeds your expectations. If you would be open to it, we would love to have a chance to replace the defective sneakers with the correct size or offer a suitable alternative that meets your needs. Please feel free to reach out to our customer service team or reply directly to this message with your contact information and order details. Our team is eager to assist you and ensure that you have a positive experience with our brand moving forward. Once again, we apologize for any disappointment caused, and we are committed to earning back your trust. Thank you for giving us the opportunity to make amends, and we look forward to turning this situation around and providing you with a more satisfying experience with STRAYE.
Casey J.
DO NOT WASTE YOUR MONEY!! I was so excited for my shoes to come in and after wearing them one day for eight hours the soles of the shoes are separating from the cloth of the shoe!! Walmart shoes don’t even wear out that fast!
Response from STRAYEAug 4, 2023
We apologize for the inconvenience you experienced with our shoes. This is not the quality we strive to deliver. Please reach out to our customer service, and we'll make it right for you. Your satisfaction is important to us. Thank you for bringing this to our attention.
LO
I purchased a pair for my husband for Christmas as he's been wanting a these for a while now. Measured 3x and confirmed correct size on website. When he opened the pair on Xmas morning, they were a 1/2 size too large. Not a big deal, right??? WRONG! Contacted Customer Service about a simple exchange for the correct size. NO EXCHANGES! Ok, can we at least return and get the same pair in the correct size at the same (sale) price? NO! So, if my husband wants to wear these, I'll need to pay $10 to ship back + buy a new pair at the full price...NO EXCEPTIONS! DO NOT DO BUSINESS WITH THESE CROOKS!
Response from STRAYEAug 4, 2023
We apologize for the frustration you experienced with your purchase. We understand the disappointment of receiving the wrong size and the inconvenience it caused. Our goal is always to provide the best customer service possible, and we regret that we couldn't facilitate a simple exchange for you. We take your feedback seriously, and we are actively reviewing our policies to ensure a smoother and more customer-friendly experience in the future. Regarding the return and purchase at the sale price, we apologize for any confusion or miscommunication. We want to make things right for you and your husband. Please reach out to our customer service team with your order details, and we'll do our best to find a suitable solution that meets your needs. We value your business and want to regain your trust. Once again, we apologize for any inconvenience, and we appreciate your understanding. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you.
Mike
I ordered two size 11 shoes because that is the same size I am in Vans so I figured it would translate well. When I got my shoes they both fit well, and I didn’t realize that until I wore them around for a bit that the left shoe has a different feel than the right shoe. It’s like the left side of the left shoe rubs my foot wrong and basically gives me blisters. So it’s not an issue with me ordering the wrong size, but with the manufacturing quality. I reached out to their “customer service” which is actually the biggest joke about the company, because they do everything but provide service. I told them the issue and they basically said that they can’t do anything cause I wore them too long, but obviously this is an issue that needed to be assessed over more than just trying them on inside…? Well they seem to not care about their customers satisfaction or if we are getting good quality shoes. The worst part about this is I was so excited to get these shoes because I love the flame design and that they are similar to vans. I’m gonna be sticking to Vans… Do not order shoes from this company, they do not care about your experience.
Response from STRAYEAug 4, 2023
I apologize for the inconvenience you experienced with your recent shoe purchase. We deeply regret that the left shoe doesn't fit as comfortably as the right one, and we understand how frustrating this can be. Our customers' satisfaction is of utmost importance to us, and we take product quality issues seriously. I'm sorry to hear that your interaction with our customer service team was not up to par, and I assure you that we will address this internally to improve our service. While we have certain guidelines for returns and exchanges, we want to make this right for you. Please know that we genuinely care about your experience, and we'd like to find a solution that leaves you satisfied. If you could kindly reach out to our customer service again with your order details and explain the situation in more detail, we will do everything we can to assist you further. We want you to be happy with your purchase and enjoy the unique flame design of our shoes. Once again, I apologize for any disappointment this has caused. Your feedback is essential to us, and we value your business. Thank you for bringing this to our attention, and we hope to have the opportunity to make amends and provide you with a more positive experience in the future.
Adrian M.
Recently I ordered two pairs of shoes from Straye, when checking out I realize I had made a mistake and had ordered the wrong size, not 5 minutes later I informed their customer service of my mistake. well, suddenly they said they could not change or cancel the order since it have been processed already and the shoes were shipping already. It was obvious this was a lie, now in order for me to get the right size I have to pay a restocking fee of $10 plus shipping both ways suddenly the shoe I wanted is 40 percent more expensive. This is a terrible customer experience and I will never buy their products again
Response from STRAYEAug 4, 2023
I'm sorry for the inconvenience you experienced while trying to correct your order. We deeply apologize for any misunderstanding or frustration this may have caused. Our aim is to provide the best possible customer service, and we regret that we couldn't make the necessary changes to your order in a timely manner. We understand that mistakes happen, and we should have done better to assist you promptly. Regarding the restocking fee and shipping costs for the return, we want to make sure you have a positive experience with us. I assure you that we take your feedback seriously, and we are actively reviewing our policies to improve our customer experience. If you're willing to give us another chance, we'd like to find a solution that works for you. Please reach out to our customer service team again with your order details, and we'll do our best to assist you further and make the process as smooth as possible. We value your business and sincerely apologize for any inconvenience. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right and restore your trust in our brand.