Jess
strange customer service behaviour
I didn't even get the chance to place an order because I refuse to give them my money after the strange customer service I received when I asked a simple question... I went to place an order for the Logans which show STRAYE in gold on the photo online but I seen a review saying that a customer received them and it was actually in white not gold, so I simply emailed customer service and asked the question, they confirmed that the text is in white.. so I asked why the image shows it in gold if it's in white and the reply I got was "you've never manufactured anything before, I can tell" ... very very strange response, what does that even mean?? I never once said I was a manufacturer, I was going to be a customer who had a simple question. The images on your website should reflect the finished product that you are selling. I found customer service rude and unnecessary. Gutted tbh because these were going to be a surprise present for my partner. **UPDATE** I wouldn’t have taken it as far as to write a bad review but your customer service was rude to me and there was no need when all I did was ask a valid question. I wasn’t rude at any point so why was you? You even left a rude reply to this review, then edited and changed it. If you responded to me in the way you have in your edited reply then I would never have left a bad review.
Response from STRAYEJul 30, 2024
We are sorry that you see it this way... Sometimes product are shot as samples, and then there are unforseen changes when they are produced. In this case, it does not seem like it is worth it to take it that far. Are we perfect? No. Thank you.