StravaReviews of strava.com

I reported a route with a highly offensive slur in the name 10 days ago. Strava never even responded. I’m leaving their app over it.

Customer service is non-existent. I have contacted strava on numerous occasions about issues with bills, my account, logging in issues - the list goes on. Not once have they responded to any of my bugs or small issues that I am sure would be a quick fix on their end. In this day and age, this is the least that you should be doing for your customers to then retain them. There are numerous alternatives that offer a better app and service. Sadly I will not be using this app again. Poor effort, Strava!

I paid the £47 for the years membership. My membership hasn’t updated and I am still only receiving the standard free benefits. I thought it might be an honest mistake, so I messaged support with my issue with my attached invoice and still no reply 2 weeks later. The literally just robbed best part of £50 off me. Do not pay for this app!

Money becomes important and therefore is the app not interesting anymore

Support nicht vorhanden. Nach über einer Woche keine Rückmeldung. Werde die bezahlte Mitgliedschaft kündigen.

Starting june, my strava can't sync with my watch and apps..I used Amazfit GTS..data activity can't update in my strava.. PLEASE FIX IT!!!

There is a very good reason why STRAVA only has a 1.9-star rating on this website. If there was an option to give no stars at all I would have opted for it instead. I was gifted with a STRAVA membership 17 days ago and I accidentally loaded it onto a new profile instead of my old faithful (previously free, still free now) profile. I immediately logged a query for someone (seemingly STRAVA only has 1 employee) to ever so kindly assist to load said gifted subscription to my existing profile. Roll on 17 days and 6 runs later and they have still not replied to my query. I have sent numerous follow-up emails to no avail. Kudos to STRAVA, the company, for not having any telephonic contact information available because hiding behind such a superior lack of communication to your subscribers is certainly a form of art! It goes without saying that I am one very unhappy STRAVA subscriber!

When Strava suddenly discontinued their free version, they also blocked customers' past data, holding it hostage. Strava should get up off the couch and sell some ads, like almost all other businesses with "free" versions do.