StravaReviews of strava.com

Today the app stopped recording 8 times in less than three miles. Once to ask if I wanted to change settings. Once asking to access my photos. Once trying to get me to pay for a premium subscription. The other times just because. This isn’t the first time it’s pulled this.

Awful support even when paid subscription and stripped site of features when not. Try a different app.

I've been paying my annual fee to Strava since 2018. I paid my annual fee for 2020 but unsubscribed for just a month as I would be on holiday when I tried to restore subscription, it came up as 'error report to Strava help', I was then sent a ticket ways it might get back going which I found didn't work which has cost me many hours. I'm now asking for a total refund due to the fact the app doesn't work and that it shows I'm on free Strava and not paid? But I'm not hopeful judging by my experience with their help centre. I've also found in the past that when its working Strava isn't accurate

My cycle ride with Strava Today was awful, it did not record my cycle back home from town centre so I find Strava sometimes poor it automatic pause/restart did not restart and I took the same route from town as I did to town, this needs looking into as to why it doesn’t work properly

This was the worst ever experience with a company. They have offered a 2 months free premium subscription - which I accepted because they started to charge for previously free features. So far so good, but after 59 days they have charged my card for a full year without a notification at least. I've a opened a ticket and asked refund, which they didn't bother to answer, and closed the ticket after 3 days because they "never heard me back". That's a lie. Even their support center doesn't show any reply from them. I have replied that the case hasn't been solved, and "I'm not satisfied" with their solution - still no answer. This company is a sinking boat still collecting fares.

Strava exemplifies the ultimate low in customer care. My premium membership disappeared for no reason and their customer service is yet to answer for more than a month now. Congratulations Strava. Hope you are happy with the money you made off me. Unfortunately, that will end cause you suck big time.

I used for around 4 years in the free mode as I don’t need to know what other people are doing. Got persistently pestered to buy a paid subscription that I don’t want. Then they turned off the lights, so I turned them off. Use map my ride now, works fine, got no issues. As mentioned - Pure Greed

Really unhappy with the utter lack of customer service. Gifted a subscription to a friend, money was taken for it that same day. Friend never received anything. One week later, and I’m still getting the “sorry to keep you waiting” automated reply that others have reported below. My own subscription expires this month. I won’t be renewing. Get your act together Strava. Changing the leaderboards forced so many more people to subscribe. Perhaps use that money to employ more people?