StravaReviews of strava.com

Die App mag ja schön sein jedoch das beschriebene Verfahren für Datentausch mit Android und IOS geht überhaupt nicht. Beim Anmelden soll ich eine Datei mit code erhalten. 2 Stunden meines wertvollen Lebens wegen dieser Idioten vertan. Bitte verschwindet vom Markt sowas unzuverlässiges kann keiner brauchen!

If I could give zero stars, I would. I accidentally upgraded to a bundle package on July 1st, which was supposed to give me a pro-rata discount based on my current subscription. Instead, their glitchy system charged me the full retail price of £119.99 because my original account used a gift code. I contacted them immediately to cancel within my legal 14-day cooling-off window, but I have been completely ignored in an automated chat queue for over 10 days. Absolute radio silence. I’ve had to open a formal dispute with PayPal just to get my money back. Shocking lack of human support for a major global platform.

Null svar på kundeservice etter 2,5 uker. Håpløst!

Ordered shorts from their new shop. Arrived damaged. When requested replacement they tried to charge me for the return fees. Had to point out that it’s illegal so they generated return label. Never send a replacement and I had to send them number of e mails requesting a refund and contact my bank. Got my money back now, but it took over 5 weeks. Didn’t even offer a discount code for future purchases as an apology. Won’t be spending my money there.

I've been a paying Strava subscriber since 2020 and, until now, have generally enjoyed the platform. Unfortunately, my recent experience with customer support has been extremely disappointing. My annual subscription renewed in May 2026 at £54.99. As a student, I subsequently completed Strava's student verification process and my account was updated to show: • Annual Plan (Student) • £27.49/year • Student discount (-50%) ends May 2027 Given that Strava had verified my student status and was displaying my plan as £27.49 per year, I contacted support to ask why I had been charged £54.99 rather than the student rate. The initial response explained that my student verification had been completed after the renewal date. I accepted that explanation and acknowledged the timeline. However, I then asked a different question: if my account now shows an Annual Student Plan at £27.49 per year, with the student discount ending in May 2027, why was I charged £54.99 for the subscription period ending in May 2027? Unfortunately, support repeatedly ignored that question and instead continued to send responses explaining the verification timeline that I had already acknowledged. I pointed out that Strava's own account portal states: • Annual Plan (Student) • £27.49/year • Student discount (-50%) ends on 21 May 2027 The natural interpretation is that my current subscription is a Student Plan costing £27.49 until May 2027, after which it would renew at the full rate unless I reverified. Despite asking several times, nobody has explained why the information displayed within my account appears to contradict the amount I was charged. I have requested on multiple occasions that my case be escalated to a supervisor or manager and formally treated as a complaint. Those requests have not been acknowledged. I sent a detailed email on 11 June asking for clarification. After receiving no response, I sent a further email on 21 June specifically requesting that the matter be logged as a formal complaint and escalated. That email has also gone unanswered. At this point, the issue is no longer about £27.50. It is about poor customer service, scripted responses that failed to answer the questions I was actually asking, repeated requests for escalation being ignored, and then complete silence. I genuinely enjoy using Strava and have been a loyal paying customer for several years, which makes this experience all the more disappointing. I expected much better from a company of this size.

The customer service is the worst I’ve ever come across!!! I sent an email in april and they still haven’t got back to me

scam, don’t waste your time/money

The main problem as a paying subscriber is that I have genuinely no idea anymore what I'm paying for. Is it customer service? Definitely not. Support tickets get answered after a month, and the answer is routinely "do you still have the same problem? Please let us know. Sorry it's taking so long". Is it functionality? Nothing really in there that other services can't do just as well. Some funny leaderboards with people I don't know personally, some personal stats that you might as well just export and analyse somewhere else. Is it that pathetic AI (which seems to be what they invested in instead of functioning base features and service)? All I've seen it do so far was summarizing data that I can see myself in a way that just ups the level of ass-licking. Emotional support AI? Sorry, but Strava just looks like an increasingly useless expense to me. Added value is fringe at best, support isn't worth its name, and some functionality that I'd consider pretty basic from a ride tracking app isn't working properly. Instead, we now have an AI that successfully parrots data points back at me. Congrats.