Designed by athletes, for athletes, Strava’s mobile app and website connect millions of runners and cyclists through the sports they love.
Strava (strava.com) has 488 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Outdoor & Winter Sports · Los Angeles, California
Excellent
Outdoor & Winter Sports · Bakersfield, California
Excellent
Outdoor & Winter Sports · City Of Industry, California
Excellent
Outdoor & Winter Sports · Torrance, California
Excellent
488 approved reviews, newest moderated first
Daniel B.
Betalte for et abonnement, som aldrig blev aktiveret på min konto. Har skrevet flere gange uden at få fat i et rigtigt menneske. Kun automatiske svar. Man betaler for en ydelse, man ikke får, og der er ingen at tale med om det. Elendig kundeservice.
Joshua
I'd been training very hard and made a special trip to the mountains where I planned to gather some baseline stats at altitude. The app stopped working and I missed out on the data I'd been hoping to get. Two weeks later no response from support, not even to acknowledge my initial email. I can't rely on Strava. My companion who pays for the app had a completely different error, and was also unable to track himself! He didn't contact support he just cancelled his subscription. Strava is basically useless seeing as you can't rely on it. If you're at the point where you're number-crunching your fitness my experience is that you need something else. I wonder if they outsourced to AI or cheaper developers?
Joanne B.
Paid to upgrade my Strava account four days ago and it still hasn’t activated. I’ve contacted support three times and only get the same generic “someone will get back to you” reply. Still waiting, still no upgrade — really poor service.
Stephen B.
Tried to cancel/pause subscription in the app. Was instructed to go to strava.com to manage subscription. In strava.com was bounced directly back to app! No option to cancel. Only to modify subscription, with options to modify to a higher cost plan. Round in circles. Only when I removed app was I then able to find the tiny font hyperlink on strava.com to cancel. It was unnecessarily time consuming and awkward. This is clearly deliberate to encourage you to give up and remain subscribing. Not impressed.
Ton
Ik had wat problemen met de Strava-app en heb contact opgenomen. Kreeg direct bericht, top ! Vervolgens werden 4 vragen in het Nederlands gesteld die ik direct beantwoord heb. Reactie bleef uit. Na ruim 2 weken contact opgenomen, nu moest ik 6 vragen in het Engels beantwoorden. Wat slecht dit.
Driebergen
Geen reactie op verzoek om mijn account te verwijderen.
Raya's W.
THIEVES!!! I installed the app and it's says 30 days free membership. I said no harm in trying and see if I like the app. I was charged AFTER TW0 DAYS for a whole year!!! 2 days. I didn't even get a chance to use and see if I like it. They have stolen my money and won't give it back!!!! Bloody thieves. I will never purchase again.
Elise B.
Klantenservice onbereikbaar. Probeer al meer dan een week contact op te nemen voor een restitutie. Dit moet binnen 14 dagen. Ik vermoed dat ik binnen die 14 dagen geen antwoord krijg. Waardeloos bedrijf.