StravaReviews of strava.com

Great product and social experience with a positive effect! Always enjoy tracking my routes and using the route building functionality to explore new trails/paths in my area. They have made some really good changes to the app and its well worth the subscription fee.

Great app, but customer service is non existent. Signed up years ago with an old email address which I no longer use / can’t access. My account’s still connected to Facebook however (so can still login), so I wrote asking for help to change the address and nobody got back. Cancelled my annual subscription now, which is a shame as I loved the ‘insights’ the app provides, but hate nothing more than bad service. Will be looking for alternatives.

Beware of the "FREE TRIAL". They charged my credit card with no warning and no authorization. I felt tricked, and although I liked the app, I cancelled the service. Can't trust them anymore.

It’s frustrating that you now need to pay for the features you need but that’s the world we live in! Never had any problems with the app, love using it & it’s very straightforward & really helps keep me motivated with my cycling! Love segments & goal-setting too. 4*

I love this app! It’s really motivated me to get outside and do more exercise.

I've used the free version of Strava for a couple of years and have always tracked my runs with no problems. I tried the 3 months at 99p trial for their premium features and didn't find them very useful. As a casual runner, I don't feel I need more detailed insights. Unfortunately, I forgot to cancel the subscription meaning £49.99 was taken from my account. I quickly contacted customer services through their website where I was told to cancel and send details about how I subscribed within a few minutes. I sent these details and within a couple of hours I received a message from Hans who had refunded the amount. I'm very happy with this service, especially during these trying times where I know many companies have longer wait times than usual.

Good app, awful customer service system. It took weeks to resolve a basic problem. Each email takes 3-5 working days to get a response, and in my case the support agent took two of those emails to ask the same question twice (adding 10 days to the resolution).

Tried out the app once - did an eleven minute walk a month ago but the app cut off halfway through so I didn't use it again. Today Google took £47.99 from my account. Tried to get a refund and cancelled the app within 30 minutes (after googling how to do it - they don't make it easy to find). Google then declined my refund. So basically I just handed over my money for nothing. That is one weeks food shopping in my house. Unbelievable. What sort of business does this? Strava doesn't care. Google doesn't care. No-one cares. You can't speak to anyone. No humans. Dreadful. There should be laws against this!!