StrapsCo.comReviews of strapsco.com

Horrible Customer Service, Very Vague. Three emails only one response late afternoon on a Friday before they close for the weekend. They promise two business day response of email. They skirt your questions about your order, being vague. Then they tell you your order can take up to eight (8) business days, yet the day of the email is ten (10) days. Such bad Customer Service, who knows if the order will even arrive? Horriable, stay away from this company!

Bought three rubber straps of different colours (black, red, dark green) to put on a Unimatic watch (gorgeous watch but the fabric strap was not 100% comfortable). The Dassari straps that I have received are good looking, nicely textured, very easy to swap straps, and they are extremely comfortable to wear. Only thing I still have to discover is the durability, which I hope will be OK. But : European buyers beware. The delivery delay is unbelievably long (the carrier is USPS, United States Postal Service), to such a point that I've thought that my initial order had been lost. Strapsco has made a second shipment at no additional cost, and I have finally received it about four weeks later. Custom duties and import taxes have to be paid before delivery. "Fun" fact : my initial order arrived several days ago, more than two months after I had ordered it. I have refused the delivery and it will be sent back to them.

They did not include one of two items that I ordered and paid for. They have not responded to repeated emails. Their customer service is not terrible; it is non existent. They are impossible to deal with. I will never order from them again.

bands will not stay attached to fitbit charge 5. I have tried all three bands in the order: none will stay attached0 to the fitbit. After reading the reviews I won't even attempt to return them.

Great selection. They had the perfect match for my Garmin Fenix 5x. Happy that I could order from a Canadian company. It did take 3 weeks for the straps to arrive, but from the postal stamp I saw that they mailed them the day after my order was placed, so I cannot fault the company. Straps are perfect. Would definitely use again.

They sent me defective bands that did not fit the watch for which the bands were advertised as fitting. And they have not issued a refund.

Do not order from this company! I haven’t gotten a response in a month! I’ve sent this strap back to them a month ago for an exchange and no update or response when I contact customer service. Now they have my money and the strap I sent back. STAY AWAY FROM STRAPS CO! They delete bad reviews!!!

I was initially quite disappointed with the wristbands I had purchased as they did not fit our Fitbits. Not only did they take them back, they sent me the correct bands with a very quick turnaround time. They communicated with me on a regular basis and were most helpful and polite. They did a great job. Thank you to Angela and the StrapsCo team!! Cheers!