Liliia R.
I had a bad experience with this…
I had a bad experience with this company and also with seller her name’s Silvia. She came to our salon and tried to sold the items from this company. She doesn’t said anything about no return policy if you buy from her. So, I bought and turned on my new flat iron and after 6-10 minutes it’s starting smells like a burning plastic inside and I turned off. I tried few times and it’s smells bad. I texted her and told her about that, but she wasn’t helpful. She said that I need to call the company. I did, nobody answer the phone. I sent emails and they didn’t help. So, now I don’t know what to do, but I can write a review here for another people and let them know how this company works. Be careful and buy from good companies who give you a good product and good protection for all you buying.
Response from straightaheadbeauty.comFeb 20, 2025
Hello Lillia, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations. Please reach out to us at [email protected] so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.

