Tara R.
Buyer Beware
Buyer Beware! A lady at a mall kiosk demonstrated an infrared flat iron that worked great on my hair, but it was too expensive. She lowered the price, even offering two payments, then came back with a final offer of $100. I bought it, assuming it was the same model she used. Later, I discovered she’d sold me a basic ceramic flat iron instead. I was out of town and didn’t notice until 16 days later. Total flim-flam. Shameful!
Response from straightaheadbeauty.comNov 19, 2025
Hello Tara, We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices. That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations. Please reach out to us at [email protected] so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.