Brooklyn A.
They took advantage of my disability
I have diagnosed PTSD and a big fear of men. I don’t usually go out alone but I went to the mall this time and this guy was very pushy to get me to sit in his chair so he could show me his product. I tried to leave and say no nicely but it wasn’t working. He did half of my hair so at that point I couldn’t really leave. He pushed me to make 2 separate purchases, im a social worker and I don’t make a lot. I told him that. I tried to go back and give them to him and but of course there are no refunds. The customer service team didn’t answer the phone and I am just so upset. Imagine having your disability taken advantage of to make a purchase?
Response from straightaheadbeauty.comFeb 20, 2025
Hello Brooklyn, Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase. We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices. That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations. Please reach out to us at [email protected] so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.

