R. P.
I finished the edits of my book on…
I finished the edits of my book on Friday 10/9/2026 and payment was taken from my bank account. It was Monday before i got a confirmation email. Thats when they explained that the 5-7 days print time also had a ship time added of 2-5 days and that is business days not just days. I had expected the business days anyway. Now it has been 13 days total, 9 business days and i still have no confirmation of shipping or a tracking number. I have yet to find an email that actually works and continue to get an error that says “sender’s address is invalid.” I’m the sender and assure you there’s no problem with that email address. They have no problem sending me confirmations of my order to my email but the only way i have been able to contact them is via their chat window. I have documented all my correspondence with screenshots of emails and chats and still have recieved nothing other than my order confirmation in return. My plans are to contact my bank and the FTC if i cant get this resolved by Wednesday 10/28/2026, the 7 business days to print and 5 business days to ship. I prefer to have a good copy of the book as the preview showed. The preview was excellent and came with good communication via chat. I would love to change my review upon receipt of a good clean copy of the book as shown by the preview, but I am skeptical at this point. I hope I am proven wrong and would not mind eating crow over this.
Response from StorytellrsOct 23, 2026
Hi R. Proctor, I'm really sorry, I just saw your message. We've had a technical issue with our email configuration over the past few days, which is why your emails bounced. I've asked our customer support team to get back to you. Your book is in production and ships in the next few days, and we'll send you the tracking number very soon. We'll also reach out by email to offer you compensation, since we didn't keep our promise on delivery time. Don't hesitate to contact us through the chat or by email at [email protected] if anything comes up. Sorry again. Max - Storytellrs




