StorPlace Self StorageReviews of storplaceselfstorage.com

Response from StorPlace Self StorageOct 10, 2016

Dear Carla: I do not blame you for your frustration with us. After investigating, I learned that the manager was in deed on the property, but out of sight doing a lock check (a daily audit that we perform). Your point is well taken (although I think you were a little harsh on us by giving us only a one star). The manager needs to be in the office at the time of the morning opening. Going forward we are going to make this our policy. However, since often there is only one manager on duty, the office must be locked from time to time during the day in order for the manager to clean units and perform lock checks. If you will give us another chance, we will give you some rent credit. ed managing partner

Response from StorPlace Self StorageSep 23, 2016

Dear Mr. DJ: I understand your frustration. We are frustrated too. The gate was damaged beyond repair by another tenant. We immediately installed a temporary gate (albeit one that is manually operated during business hours), hired a security service and ordered a new gate. The new gate takes at least 6 weeks to fabricate. This is beyond our control. Our manager, Matt is doing all he can to accommodate existing tenants; but there is a limit to what can be done. Know that we are doing all we can to expedite the process. in the mean time I would appreciate your patience. If you feel you need to relocate to another StorPlace we will help you with that transfer. Ed Freeman StorPlace managing partner