Store Space Self StorageReviews of storespace.com

storespace owned the location at 381 Veterans Memorial Parkway in Mableton,GA. when they took the space over from Selfstorage in 2021, Storespace RAISED the rent $50 with NO warning. Storespace has sold the property to Lifestorage in June 2022. I have moved out because, my unit has been inhabited with RATS in my unit; and homeless people living in the vacant units. How can you NOT know (if you have active cameras like you say you do) you have a large population of RATS and homeless in your units. I have had to file a claim against Lifestorage because STORESPACE has left a mess for them without taking care of the pest problem. Beware STORESPACE Self Storage.

Lured me in with a decent rate then more then doubled the rate in 3 months. I'm not referring to the promotional rate. The roof leaks water (see photo). The temperature controlled storage is 90 degrees in summer and 50 degrees in winter. They also only have 1 drive in bay which is nearly always full. Hallways often have trash laying around. Don't get suckered in. Go somewhere else. I wish I had never rented here. Update: I called and spoke with the local manager before. I was told the price was doubling because of unforeseen increases in wood cost. Yeah...wood caused my rate to double in 3 months. No. It's your greed and disregard for customers. He sightly reduced the increase for 6 months and NOW it's fully doubled after 9 months. Don't act like calling will help or that you actually care about customers. I really wish you would not have tricked me into spending my time and money moving to your greedy facility from an actual decent storage provider. Imagine if this dirty practice was legal with home rentals.

After writing this review I got this generic response. Hi Ellen, we sincerely apologize for your experience. We strive to provide a first-class experience at all our facilities, so we’d like to find out more about your negative experience. Please call us at 833-786-7366 for immediate assistance. I called, and the customer service representative said that I would be contacted in 24-48 hours. Well, it's way over 48 hours since I called, and no-one has called me. The Store Space in Brandon, FL doesn't deserve one star, but I had to pick one to get this review started. My daughter rented a unit here, and I was affected due to her experience. This is our story. 1. Never contacted about change in company. 2. Rent rate increased $50.00. Never contacted. 3. Rental due date changed, and no contact. 4. No-one returns calls. 5. My daughter goes to store to pay her rent, and is told her unit was sold. 6. No contact about unit being sold. 7. I was advised that my daughter had been contacted by phone/emails every day, but my daughter said she had not been contacted. 8. I'm a 2nd contact, so why wasn't I contacted? 9. When my daughter said she wasn't leaving until she could speak to a manager, the police were called on her. I can say more, but the worse part of this story is I lost a large box of old family photographs that was being stored in that unit, and my daughter lost all her stuff. I called today, left email messages, and no-one has contacted me back.

Please don't do business here this place needs to be investigated cause their employees stole my stuff and they higher management doesn't respond back they let your property get tooking and their employee tried to cover this up

never got Amazon gift card ruined my belongings in so called climate controlled unit rust ruined furniture and kids mattress and then they tell me no number to contact for claims only email would never use them again cost me more money for new stuff then it did to rent unit not to mention manager at Cranston location sat on his phone all day with his head set on neglecting to even notice any customers in the facility place is a joke !

Well let me put it what's going on. Boy they were so happy to come on board. Now that we sailed they've gotten me so mad. 3 times in 2 days I've been given the door code wrong. They contacted me about payment. A few days later that's when I paid and got settled in. Now another payment? What have I gotten myself into. So I spoke over with one of the employees that I owed $106.00. She told me to create account so I could pay. So I tried creating my account. Got an error message for my password. That I needed at least 8 characters, one letter & one numeric. 8 characters? Who's going to remember 8 characters. So I waited to the next day to contact me. They called me and asked me that my payment due is $143. How did it jump up by$40? I went into boil-mode. I informed her my situation. So she said try putting my password with no characters. I put in 8 letters & two numeric. That worked. So I made my payment over the phone and she told me everything was ok now. G Went to takes some stuff in later on and there was a padlock on it. Do I couldn't open my door. Everything was going to be ok?

I was promised a $91 credit by district manager, yet after a month and 4 conversations, this agreement has not applied. Poor customer service and follow thru

There location in Philadelphia PA on Erie Avenue is horrible! The staff steal out of the units. This location floods, and has rodents. They have horrible customer service. My belongings got mold on them, and they still charged me storage fees. No discount was offered and it took over a month for their claims department to even respond. No one had noted my grievance until 2 months later. I sent pics of the flooding and debris. I strongly encourage people to use another company for storage.