Store Space Self StorageReviews of storespace.com

Not a storage for buisness or being able to access your items.Called for unit same day. Said it was available. I arrived with in 3 mins after deposit was taken.No office to go to to check in. Sign on door says closed till further notice. Called the company.. charged me the no. Refundable fee knowing facility was closed.. lied about being able to access a space. No manager.. response from store. First it was a sign about we energies then a about door coil.. no communication between Florida office and the city. They kept my $29 non refundable... no supervisor and no accessible manager. I need space immediately and they knew that taking the lease. Charged me literally for nothing. If u can afford to stay away please do! sketchy buiness....

I am another person complaining about not receiving my deposit back. I’ve called numerous times and left voicemails which they don’t answer. When they didn’t answer, they promised me they sent out the check, which was a total lie. Here’s the deal with Store Space – they want their rent within the first two days of each month or they block access to the building. This company also forces you to obtain insurance. What business is that of there’s if I want insurance or not on the contents of my storage unit? Steer clear of this business!

Store Space responded to a complaint posted 3 months ago, noting the rodent issue was "limited in scope and should be resolved quickly." I am a board member for a small theater company that rents storage space from Store Space. The facility was viewed by the entire board prior to renting and there was no water intrusion and most certainly no rodents when we conducted our due diligence. Since that time, we've had multiple issues that are ongoing and remain unresolved. We've reported standing water in the two units we rent. The response was "the roof is being repaired" and then we were told, in response to another complaint, "the roof was being replaced." There was a sticky residue noted on the floor that was reported (nothing in our units would have caused this) and not cleaned up for 15 months despite multiple complaints. As a theater company, we regularly access our storage because we use the items stored for theatrical productions. A few months ago, we accessed our storage and there was a strong urine odor at the back of one unit. This was reported and, during this visit, another renter described rodent issues, including finding dead rodents in his unit. Two weeks ago, we noticed a great deal of rodent droppings in multiple places and the urine odor at the back of the one unit was even stronger. The one-site manager was there and this was reported. Last week the same things were observed and, when a board member went to open a plastic bin, there was a live rodent inside. Store Space call center was phoned; all of the issues to date again reported and a request that the district manager follow-up demanded. The district manager sent an email with a vague description of what follow-up was being done, noting ownership of the building had changed. A reply was sent to the district manager, demanding to know the specific follow-up being done and time frame. The district manager replied someone would contact us and that has yet to happen. Our organization purchased the Tenant Protection Plan and is now assessing damage done by the repeated water intrusion and rodent issue. We rented knowing the introductory rate would increase. We did not expect a 300% increase in a year. The lack of follow-up is disturbing. We've been more than patient -- it's been a year.

I discovered the hard way that building "C" is below the water table when it rains (which it dose in Oregon). Water comes up thru the cracks in the floor. They charged $20 for a padlock which I didn't need and charged for insurance which is covered under my house policy. Then, the third month in they raised the rent $100.

Absolutely one of the worst businesses I’ve ever dealt with! Place is consistently downhill ever since they’ve taken over. Almost crashed my car driving in yesterday because they haven’t removed the snow adequately, I took video and pictures. And no, I’m not inexperienced in regards to driving….and the snow/wind stopped 4 days ago. Access doors have been inaccessible in numerous occasions, people use these for businesses and need the access. No apologies and no refund at all. I just received my THIRD email regarding insurance coverage which I complied with from the beginning……they’ve illegally charged me for their bs insurance the second time. It took so many phone calls, emails, and visits to finally get it fixed……and I just received another email today stating they do not have anything on file for me and are going to charge me again!!!! Where’s my compensation for my time and stress of dealing with the most ignorant company I’ve ever dealt with!!! And now they’re raising the rent for each unit, I sincerely hope there is some type of lawsuit coming up for all of this soon.

We moved out of our unit in advance of our lease end date and provided ample notice of termination. The unit was left impeccable. We made numerous requests for refund of the security deposit to no avail. Their collections person Jailyn told me “check in mail” for past 6 weeks. Update: after contacting senior management- check was finally issued.

The unit was fine however their automatic billing is corrupt. I moved out and canceled my account and after three customer service calls I’m stilled being billed! I have two unnecessary invoices that have become a nuisance to continue to research.

I had a contract with Home Star Storage. The facility was sold to Store Space Storage and that where the problems started. My rent jumped from 106 to 195 in less than 12 months. Insurance was added to my rent without even checking if I had insurance for the unit. Finally, the storage units had rats infestation. The location never reached out to the me (or anyone) to make them aware of the infestation. They were rude and I was told on several occasions the district manager would reach out to me. That never happened, Annoy Store Space Storage at all cost!