Sandra S.
Office Makeover & Price Increase
The young ladies who work the Glenn Heights, TX storage units are sweet and very accommodating. The new owners did give notification of price increases, however the young ladies who work the office are taking all the heat. I gave the rating of 2 because for the facility the pricing is un-reasonable; I cannot understand why the new owners felt they had to give the office a new makeover ( the previous design was not outdated) and I believe the makeover of the office space should not be transferred to the storage space renters.
Response from Store Space Self StorageOct 12, 2018
Hey Sandra, Thank you for the review and kind comments about our staff. We are renovating the facility to make it a better value for our customers and to provide better amenities. We appreciate the feedback and will better improve the communication process for all tenants.