PetcoReviews of stores.petco.com

Dreadful service from Petco Mexico. Delivered order incomplete in an open box. Chat takes forever and frequently disconnects before they have answered. When they have managed to answer they have told me on that the missing part of the order would be delivered, but this has still failed to materialise after 2 months

I am only giving 1 star because I am not able to post with out doing so.. if I could I would rate 0 STARS 0/10. Terrible experience terrible customer service. Loyal customer who only uses petco grooming service and buys all dog food, toys, treats etc at the South nashua location. Scheduled an appointment 4 WEEKS AGO called to confirm appointment 30 minutes before appointment. When we get there we are told they cannot take our dog due to expired paperwork which would be fine if THEY HAD TOLD US BEFORE WE GOT THERE! They offer no solution other than rescheduling 4 weeks from now which is unacceptable. We have an infant at home and due to the current state of the world with covid 19 ut is difficult to get out of the house.WE WILL NOT BE RETURNING I DO NOT RECCOMEND SPENDING ANOTHER DOLLAR AT THIS LOACTION I WILL BE TELLING ALL OF MY NEIGHBORS AT TWIN PONDS to take their business ELSEWHERE this location does not value loyal customers. Especially during a time where money is tight and people are doing their best to social distance and stay safe I would expect better from a company that is willing to take money but not willing to accept responsibility for their mistakes.

I have a saltwater tank up and running for a year. My wife decided to surprise me with a anemone. When I came home I couldnt believe my eyes. It was pure white. I asked my wife the color of it when she bought it she said white. Petco sold my wife a bleached anemone which when they bleach themselves they are stressed out and sick. I went back the next day and was given no help. I was told where it bleached itself it must have been my water. What got me really mad was when I walked over to the salt water selection and seen they were selling another bleached anemone at 15 percent off and if you bought the clownfish that was in the same tank you can get 15 percent of the clownfish too. Soooooo it was my water that made the anemone bleach itself when you are selling a bleached one yourself hmmmmm Lol you ain't selling that at a discount to be nice you are selling it to be a snake. Another thing that got me mad was not one question asked to my wife to see if she had any knowledge of what she was purchasing. Ok so after getting no help from Petco I felt really bad for the anemone and didnt want to just kill it knowing it could be potentially harmful to my tank. I tried to save the little guy. Long story short the next morning the anemone was dead and one of my clowns was laying on the sand bed. My water parameters spiked. I lost the clown and the anemone. Thanks petco! Way to care about the pets and your customers. My wife was sold a 30$ anemone that was sick that cost me a 85$ clown. So what was supposed to be a nice surprise cost me a 115$ and the loss of one of my favorites fish. I know I should have just threw the anemone in the trash but I couldnt do that. Life is precious even a anemones life. I wont be back to Petco again. My wife says I should call the Better Business Bureau. I just may do that.