PetcoReviews of stores.petco.com

Worst customer service ever the Groomer Mayna is rude and aggressive towards customers She has booked us and then the day of as we get there canceled us with no reason just an "oh well I'm not grooming him I'm not doing it click!" Reviews suggest the store is good for everything else other than grooming go to their site to read grooming reviews before you put your pup's lives in their hands!

I purchased a baby snake. Spent $227.00. The tiny snake was put in a box. It looked like something you would use to transport a hamster or a turtle in, with big air vents at the top. When I got home "guess what"? No snake. I went to the store and talked with the manager and of course their not responsible. Petco is 100% responsible for not using the proper container used for snakes to be transported in. Snakes are known escape artist and are supposed to be transported in a tub or a cloth bag in a box. "Google it Petco". I called corporate and the representative called the manager and told me to go back to the store for a store credit or a refund but the manager still refused to give me a refund or credit or to accept any fault or responsibility in the matter. bottom line, buy your reptiles online from a repeatable source with a live arrival guarantee. Thanks

I purchased 24 cans of specialty can food for my pup with bladder issues. It took a month to get through 12 cans and by then my dog was sicker. My vet recommended I take her off the food. I went to Petco to return the remaining 12 cans and they said I was beyond 30 days so no refund or store credit. This is expensive food I CAN NOT use. Nick from the Norwalk CT store told me to call customer service, he clearly couldn't be bothered. I asked for a store manager and was told Laura wasn't there, lol, yea right. Terrible experience! Terrible store! Terrible attitude!

Pésimo servicio solicité en la aplicación una bolsa de croquetas confíe y dejé los datos de mi tarjeta para compras posteriores, no lo hagan!!! Resulta que generaron días después 3 compras más sin mi autorización según porque hubo fallas en la aplicación ya pasaron 20 días que es el máximo para el reembolso de mi dinero más de $1000 pesos que han afectado mi economía y nada que resuelven solo me repiten que ya está en proceso lo malo es que no hay donde quejarse!!!

They had me wasting time. My dog ​​had an appointment and the grooming front office told me that the vaccines had expired. They sent me to another department to check the vaccines where they told me that they expired. In 2024 I return with the information and oh surprise they can no longer provide the service to my dog ​​because there is already another dog that covered my appointment. Then they tell me that it is Petco's policy that if you are late the appointment is canceled but as I make them understand that I should not be late, the front office made a mistake with my dog's vaccinations. I asked them for a copy of the policy and they didn't have it. I asked them for a phone number to file my complaint and they didn't know. They never accepted responsibility for anything, lousy service.

Mi experiencia comprando en línea no ha sido nada agradable. En un principio no pude hacer el pago de mi pedido con PayPal, al hacerlo con tarjeta de débito se me generó un cargo doble que tuve que disputar con mi banco. Mi pedido a pesar de estar pagado, jamás se me envió. En atención a clientes solo contestaban que darían seguimiento al pedido y esto jamás pasó. A 8 días del pago de mi pedido, sigo sin un recibir ni el producto ni un reembolso.

This is my second review. I don't expect anything to change. I guess I am stuck with an item I don't need. Maybe I can gift it to some one who needs it. All I can say is I read many reviews on petcos company and virtually every one was bad bad bad!. Maybe this will prompter's them to be more considerate of their paying customers. I for one will never shop there again.

Avoid Petco Cookeville grooming. Abysmal customer service. Made an appointment in advance for my two labradoodles. Followed Petco rules, including forms with vaccination records. Records came from our kennel, which has the vets' records on file. Two weeks later, when I arrived for my appointment, groomer would not accept my records. We were able to contact our vet up north for one dog, but the vet for the other (in Crossville) was closed on Saturday. I asked the groomer to call the kennel so they could send a photo of the other's record, but she refused. It had to be from a vet. When I told her the record is the same one the vet issued, she said that did not matter. The record must be from a vet. When I said that is not what the online registration form said, she said that did not matter. When I asked her to look it up, she raised her voice and said it did not matter. The discussion became a little heated and she refused to groom the pet. The manager, Seth, said it did not matter what the registration form says, that is their policy. I contacted the kennel, and they were willing to text a photo of the vaccine record, but groomer and manager said no. If they want a specific document, they should request it. Two weeks - and an hour drive from Crossville - all wasted.