PetcoReviews of stores.petco.com

Ordered dry dog kibble that is not carried in their stores. It arrived quickly, but upon opening it, there was kibble in the box along with some sort of 'droppings'. My dog wasn't even interested in inspecting the box as he normally does. Found a hole in the bag under the upper corner flaps where one might lift it from. Tried to get a refund, but they make you jump through hoops to get it. First I could either pay $6 to ship it back or drop it off in the store. I chose to drop it off as it is easier. Problem is, they make you do everything to make your life more difficult. First, you have to wait a few days for them to get back to you. Now you have to take at least 10 different photos and send the pics to them, then wait again. If you take too long, they close the case and make you reopen it again, starting at the bottom of the pile. They don't feel like getting back to me on this issue, but I bet USAA will help me!

The Riverdale Petco is hands down the worst Petco location I’ve ever dealt with. The Riverdale store seems completely dysfunctional. In the last 90 days alone they’ve gone through three managers, which should tell you everything you need to know about how that place is being run. The current manager told me his name was Mark, and his response to a basic customer service issue was dismissive and unhelpful from the start. I pay a monthly fee for one of their rewards programs, yet this store repeatedly refuses to honor the benefits. Instead of resolving the issue, they argue with customers about their own program. It’s frustrating and frankly embarrassing for a national chain. I attempted to escalate the situation and left a message for Dustin, the regional manager. Not surprisingly, he never bothered to return my call. That lack of accountability seems to trickle down through the entire store. What’s even more telling is that the experience at the Harrisville location is the complete opposite. Their staff is polite, professional, and actually tries to help. The manager there clearly trusts their employees and empowers them to make decisions that improve the customer experience instead of hiding behind excuses. If you’re considering the Riverdale store, save yourself the headache and drive to Harrisville instead. The difference in leadership, professionalism, and basic respect for customers is night and day.

Terrible experiencia. Hice una compra donde equivoque la cantidad porque sus sistema de compras en la app no permite ver la cantidad que compras o pagas. inmediatamente llamé para cancelar y me dijeron que en 20 días hábiles me lo reembolsarían, se me hizo muy largo, pues ya pasaron 40 días hábiles y 5 llamadas para darme largas. Jamaz vuelvo a comprar ahi.

: Dangerous Defective Outdoor Cat House, Overcharged, Injured Customer, Zero Accountability $180 scam I am writing this review to warn others about Petco. I purchased an insulated outdoor cat house from Petco for an outdoor cat. Not only was I overcharged by $45, but the product I received was completely defective and unsafe. The house arrived with sharp, jagged metal or plastic edges, to the point that I severely injured my hands while handling it. This is not a minor defect, it is a serious safety hazard. My cat will not go anywhere near this house. An animal instinctively avoids danger, and this product clearly signals danger. An outdoor insulated shelter is supposed to provide warmth and protection. Instead, this one poses a risk of injury to animals and humans alike. I immediately contacted Petco and provided all requested documentation, including purchase date, delivery date, photographs, and proof of the defect. I contacted corporate three separate times. Each time I was told someone would call me back. No one ever did. Even worse, Petco attempted to shift responsibility to the manufacturer, telling me to contact them directly. That is unacceptable. I did not purchase this item from the manufacturer. Petco sold it, Petco charged me, Petco delivered it, and Petco profited from it. Responsibility does not disappear when a product is defective and dangerous. This experience demonstrates a complete disregard for animal safety and customer well-being. Selling a hazardous product intended for animals, overcharging the customer, injuring the customer, and then refusing to take responsibility is beyond unacceptable. I am posting this publicly so other pet owners are warned. If you care about your animals and your own safety, do not purchase from Petco. If you want a company that stands behind what they sell and actually cares about customers and animals, purchase from Chewy instead. Their customer service and accountability are incomparable.

Horrible experiencia. Hice una compra on line el 1 de diciembre, no se vio reflejada en la pagina. Envie whatsapp, correos, llamé, me dician que esperara 72 horas, nada, no cumplieron con ningún plazo entregado por ellos mismos, tuve que llamar por lo menos 15 veces, hable con la supervisora, me decian que la compra estaba en ruta, todo mentira. Solo el 17 se vio mi compra en la pagina. Finalmente me llegó el pedido el 19 de diciembre.

Since Renique’s departure, the quality of care at this location has plummeted. Renique, the former salon manager, ran the salon with professionalism, patience, and genuine care. Now, the atmosphere is chaotic and concerning. My dog, Prince — an exclusive client of Renique for many years, calm and well-behaved — was labeled “overly sensitive,” denied grooming services, blacklisted, and blocked from booking online. This seems to be done out of spite, as Prince never had issues under Renique’s care. These actions are alarming and unacceptable, raising serious questions about how animals are treated here. We are following Renique to her new workplace, no matter how far, because she treats pets with the respect, patience, and kindness they deserve. 🐾

Lamentable como te engañan! Compras por internet, te envían el producto mal y pretenden que vayas a la tienda para ahorrarse el envío por su incompetencia. Promueven adopciones de animales y después venden animales que tienen por tiempos indefinidos encerrados y les preguntas y te dicen…Están acostumbrados a vivir así! Menuda fachada de que hacen el bien, felicidades por el buen marketing que puede engañar a algunos…

I have used Petco for grooming services for some time, but first time in this Chicago location. First for my Bedlington Terrier "Mr. Pibb", and now for a new Bedlington Terrier, "Ferris Bueller". Both have been trained as Service Dogs. They check my blood-sugar level by smell - I am diabetic. Ferris was booked into this location at 613 W. Roosevelt Road, Chicago on July 9, 2025. There was some delay in staff arriving at this location at the booked time of 8:00am, but someone finally arrived and took my dog. He was returned to me at about 11:30am. He looked fine. Subsequently, he has developed a large patch of black hair on what is a light gray to white dog. This was due to some kind of injury being done to him during the grooming session at your facility that damaged the hair in these locations. Perhaps a burn. The abrupt change in color is a known result of skin injury, often during grooming by a careless or inexperienced groomer. This is well-documented including by the AKC. I've also attached a photo showing the injury area. I've owned a Bedlington Terrier for over 16 years and this is the first experience of groomer injury to my dogs. I'm hopeful that there isn't any longterm damage to Ferris Bueller from this grooming. The worst part? Reports directly to Petco are ignored by management.