Best BuyReviews of stores.bestbuy.com

We purchased a Insignia refrigerator, it was delivered on time so there is my one star, however, on the front of my refrigerator is a dent when they brought it in so they took the pics of that. They told us to contact Best Buy and they would pay for that by knocking some of the bill. Okay great. They leave then when I go to open fridge I notice my bottom shelf on the door has a large hole that is broken out of it. I contact them and they said to call back the next day which was Sunday today. I have been trying to talk to these guys since 10am its now 4pm and have gotten absolutely NOWHWHERE. I ask for a replacement shelf to which they say we are unable to replace the shelf instead insisting on replacing the whole fridge which would cost me a days wages with me having to miss work to be there so they can bring fridge so I tell them I need just a replacement shelf. They said they would send technician out oh...but 30 mins later they claim there is no service appointments. I tell my husband to contact them he does they said they would contact him back they call him then hang up he waits for them to call back they dont. We have still gotten nowhere after this whole day.

I purchased an annual Geek Squad plan which I was told would cover help with and repair of my devices in the store or at home but I have now attempted to use it twice for items (SimpliSafe alarm and turntable stylus) purchased at and installed by Best Buy and both time was told they are excluded. This is a bait and switch and the plan is useless. I spent tens of thousands at the store for audio equipment and installation.

I bought Geek Squad Protection for $69.99 with a $240 Motorola Edge phone on November 25, 2025. On December 2, the phone experienced a battery failure that caused flames to shoot out of the side. The phone, case, and screen protector were destroyed. I returned it the same day and, despite having the protection plan, was charged $45 for a replacement phone. Less than three weeks later, the replacement device failed and would not charge past 10 percent. At that point, the support process broke down. The store could not locate my protection plan and sent me to Geek Squad. Geek Squad confirmed the plan and sent me back to the store, which then stated they do not replace Android batteries and instructed me to file a repair or replacement claim. I filed the claim. The insurer, Assurant, told me the model was discontinued and could not be replaced. The only option offered was a “buyout,” which required me to pay $218 upfront so they could then reimburse me. Multiple calls to Assurant ended with the automated phone system disconnecting the call. The protection plan ended up costing more than the phone itself while failing to deliver a functional device. Based on this experience, I cannot recommend Geek Squad Protection.

Best buy failed to deliver the tablet I ordered for same day delivery. Instead they delivered someone else's order to me. They then expected me to return the order at my own cost, while making me wait a week to receive my tablet. Every attempt I made to get customer service to simply provide a way for me to give the items back without personal cost was rejected. I chatted multiple times with different reps who all expected me to pay out of my own pocket to correct their mistake. When I informed corporate of this they made no genuine efforts to make it right in any significant way besides finally agreeing to pick up the items, despite being 100% in the wrong from start to finish. Customer service is a nightmare to deal with, and corporate does not value customer retention or company accountability at all. You could not pay me to purchase anything from online or in a Best Buy store in the future. It is worth paying slightly more if necessary for items to avoid having to deal with this company.

My Best Buy Account is in my deceased wife's name ). I have been trying to change to my name . The Geek Squad told me to call 888 237 8289 and Headquarters will make change. Headquarters Not authorized to change!! Can CEO make change for me???

Best Buy customer service has reached a new low. I have been a loyal customer for years, purchasing untold thousands of dollars in products over the years. I am also a Total Tech member, paying $199/year for this service. One of the major benefits Best Buy touts for becoming such a member is the 2-year warranty you are provided on any purchase made from the company. In late May 2025, I purchased and HP LaserJet Printer that had a retail value at the time of round $600, but was on sale for around $500. I used $265 in Best Buy cash back reward certificates I had earned from the company from prior purchases, with the balance, approximately $240 out of pocket. Just after a year, the printer stopped functioning and I returned it to the store to swap for a new one, with the same exact model I originally purchased still in stock in the store. I was informed that the terms of the "warranty" that was in place at the time of the original purchase had changed, and the store would now no longer honor a "swap" for a new product. Instead, I would be required to pay the difference between what I paid out of pocket only ($240) and the current price of the printer, which was not $750. In addition, they would no longer credit me for the $265 in store certificates I had used to purchase the original printer. I consider this an absolute BREACH OF CONTRACT in that the terms that were in place at the time I purchased the product were no longer being honored, making my Total Tech membership essentially worthless to me. I cannot believe Best Buy now treats their most loyal customers in this manner. I am so appalled and insulted by this treatment, I am vowing never to purchase another product from them again, will cancel my Total Tech membership, and will now make my purchases elsewhere, such as Amazon. Instead of Total Tech, I'll use my money on Amazon Prime and will no longer support the local retail Best Buy store.

I saw the reviews and your ratings. I should of looked at them before i bought my computer. I was happy till I was told about your lottery. I was $charged $50 and If the priced dropped any time with in 60 days, I got the difference back .My computer dropped over Memorial Day $200 I was working and came in the next day. I was told I had to come in the day of the sale. Most reputable places it's an automatic, most of all when they charge $ 50. When I had $200 dollars they said I could have my $50 back?? What a scam

Made a google review for Best Buy located at 131 Mall Woods Dr Dayton, OH 45449 regarding my request for a return which was outside of the 2 week return window. They responded to the review asking me to reach out by a social media response which made me believe that potentially they were going to advocate for me and assist in the return! Forget that it was a waste of time and only to get the following message “I am happy to document your experience, and your case number is xxxxxxxx. If you have questions or concerns about other issues in the future, please feel free to reach out.” ^ Aaron Like what the hell Best Buy not only do you have a crappy return policy - you like to waste time! I will gladly do business elsewhere and ohhh this was all about a product that was less than $25.00! Way to treat your customers - Amazon now will have my business no longer going to give business to a brick and mortar - good luck keeping customers if that is the way you treat customers refusing a return and not granting an exception due to being out of the country for over 3 weeks after we made the purchase which was attempted to be used but the product did not work appropriately because it was too heavy! I’m over it - buyers beware of this Best Buy and wasting your time on taking action on their responses!