Humberto de la P.
I went into BB to get a round battery…
I went into BB to get a round battery for my PC. There were very few employees and as I approached Nick at the registered, I inquired about where the batteries were. He directed me with little interest to a rack to the left of the front entrance where there was only one pack of 4 of the 2032 batteries left. I wanted to buy only one but since their rack was very low. I think their supplier must not care to make money, having a large selection or the section manager didn't care as well? I live 25 minutes east of the store so I wanted to make sure these batteries had a good charge on them. As in some cases, I would have to drive back if the batteries weren't any good! I asked Nick if they had an ohm meter to test the the items, and he didn't know and in fact, wasn't aware what an ohm meter was. An electronic supermarket as this, not to have an ohm meter sounded kind of lame. I asked Nick to check with someone at the Geek Squad, he did but didn't have anyone available. Instead he called someone I thought (GIGI), would know and after speaking with this young lady, I was told the batteries they would get from their supplier were kind of big and came in a large box. I had to explain to her, the batteries I was looking for were not as big as she assumed I needed. I asked her if she was talking about a Laptop Battery which she then realized her assumption was incorrect! I find the lack of communication today, lacks a lot of work just about everywhere. I was 25 years a Maintenance Specialist in the USAF, and when communication isn't effective repairing airplanes, people can die on the ground. I guess as critical as it may sound, in retail, if customers don't helped as expected, the CFO will have to answer to the share holder for loss in revenue! Glad is not my problem, cause I don't like to loose revenues from this lack of responsibility!