twenty one pilotsReviews of store.twentyonepilots.com

I'd give Zero starts if possible. Ordered a pre-order hoodie and digital album on Dec. 2 - release was Dec 6...website advertises order by Dec 15 to get in time for Xmas. I thought I would get an email or something about where to get the download, NOPE it's just there when you log back into the website and look at your order. I received an email on Dec 13 that my item has shipped, but USPS still says awaiting packing (over a week later.) I sent the store an email and their response was you will get an email when your item ships... As stated, I already got that email but they haven't actually dropped off the item..? No response to my second message... Absolutely horrid service!!

I ordered two jackets and a hoodie in October. One was a pre-order that was supposed to be released in early December. My status still says processing. These were supposed to be Christmas presents. I ordered a lithograph the first week of November, which was a pre-order for mid-December. It still says processing. Also a Christmas gift. It is now December 23rd. Sorry, son. :( Why couldn't they have at least processed and shipped the items that were not pre-ordered? **Update: I received one item that was pre-ordered in October (got it second week of January). Also received a second item pre-orderd in November (also received in January). Still waiting on two items that were not pre-orders (ordered in October).

Ordered a sweatshirt 11/13/19. Two weeks later they switched it to a preorder item (release 12/6/19). Per their own website “preorder items ship to arrive on or about the release date”. They offer now phone number to call, only a email based inquiry. All 4 of mine were responded to with the same generic ‘our warehouse is doing everything they can to ship packages out for Christmas’. I asked multiple times for a phone number to call and they never replied to the request. It is now 12/20/19 and it finally got confirmation of shipment. It is arriving in the first week of 2020. 2 whole months waiting for a sweatshirt I ordered as a CHRISTMAS PRESENT in the beginning of NOVEMBER. Ridiculous.

Charged at checkout for clothing. Ten days later no item and order status on the customer page says its still not shipped.... Email to support address and told "There was a problem with your payment" which was quite short , abrupt and downright rude. Also not true had they bothered to look. My Card has been charged and they have now updated the order status to Cancelled. Nice work from these incompetents - now you can deal with the Barclaycard charge-back. Seems a common theme here. Don't get involved with E.M.P Merchandising, buy a knock-off on eBay for less and get it in two days.

I ordered a hoodie 7 weeks ago and was immediately charged for item but have not received it yet. Two different times I have sent customer service questions about the order's status, but receive a generic email response.

I ordered a hat a good while ago from the TØP online merch store, about 5 months-ish ago. As well as a free sticker that you could get with any purchase from this store by using a code. (this was given out for buying merch from a concert) So, I purchased the hat and sticker, figuring "why not represent my favorite band?". A few days pass by and I still haven't gotten an email confirming my order!! I contacted customer support, and it took a few days and multiple my attempts to reach out to get... AN AUTOMATED EMAIL!!? So now im kind of confused/ worried I used a scam site on accident. I figure the next best thing is a phone call (which was very difficult to do being they don't supply one on the website, I ended up having to call Warner Music Company to get transferred over to the TØP customer service line.) I talk to a nice customer rep. and I am informed that they are moving wearhouses. So I figured "ok Ill just have to wait a bit longer" "thats fine im patient". So about A MONTH LATER I finally receive a package, which turned out to be just the sticker. FML. So, I go through the whole process again with no response to emails asking for information on my order, and eventually just calling again, and getting the same response that "we are moving wearhouses". So I waited almost 2-3ish MORE MONTHS!!! And I still had not received the item. So I try contacting again and AGAIN I AM GIVEN THE SAME ANSWER!!! (Moving wearhouses still) So, at this point I just accepted the defeat and ended up cancelling my order. I am very disappointed and dissatisfied with the lack of communication and the amount of time I had to wait and still didn't receive my order. (TLDR: I ordered a hat from TØP online merch store. Poor communication. Long wait. Ended up having to cancel my order. very dissatisfied.)

Ordered a sweatshirt at the end of August for my daughters birthday in September. It is now the end of September and the order is still processing. I have tried emailing customer service twice with no return email. There is no way to contact them by phone. I'm about ready to dispute the charge with my bank. This is ridiculous.

Ordered a backpack over a month ago and shows my order is still processing. Have emailed numerous times with no response at all.