twenty one pilotsReviews of store.twentyonepilots.com

Love this store! Shipping took a little long, but I think that is almost every store out there right now and isn't their fault whatsoever. The products are always very high quality, comfortable, and their website is super easy to navigate and find new items they've added to their store. I can not wait to place more orders with them, it's so exciting to receive my shipments and so so happy that this store does exist!

My first and second order with this store, the shipping was incredibly delayed. But I am a grown a** woman that understands ordering online, during a pandemic, no matter what time of year, will come with delays. So I suck it up and don't complain because my items did arrive and they were amazing my t-shirts , my necklace, my flag, my sticker. All of it was worth the wait. So thank you to Twenty one Pilots and the staff they employ for allowing us the opportunity to have a place to buy Twenty On Pilots merch. Will continue to purchase from you!!!

Oh, this web store is terrible. Similar to everyone else here, I placed an order Dec 10 for a pre-release item available a couple of days later, to be shipped to my niece in the UK. As of Jan 6, it still says not shipped and no one has responded to any inquiries. It seems as though this webstore is a scam. It's fine for me - I'll report it to my credit card company and get refunded. I feel bad for my niece and for the many kids who are fans of this band and spend their money on merchandise they'll never get. The band should really reevaluate their relationship with this store.

I can't find anywhere to review items on the website... but the jumpers are nowhere near worth £35. They are really thin, not soft at all, see-through and they smell so strongly like vinegar when they arrive?? What even is this!

Same situation as everyone seems to be in here. Ordered hoodies on the 1st of November! It has been almost 2 months now: package status is 'NOT SHIPPED' and still in 'packing'. Tried to contact them through their contact form 3 times, never got a response. Not sure what to do now. (from the EU store btw) [UPDATE] A day after posting this I received a mail that the order has been shipped - hope all the other people's order's will arrive too.

Don’t even bother with this store. It’s ridiculously behind on shipping. I ordered a Christmas gift the second week of November because their online dates stated they were shipping orders within 5-7 business days. I expected some delays with the pandemic but given more than a month time I thought the order would make it. It’s Christmas Eve and the status is still “not yet shipped”. Customer service just says the shipping dates are their goal but not guaranteed.

Gutted for my 13year old son, ordered him a preorder hoodie released date 12th dec for Xmas present, no one will answer my email and looking at the others comments I am not alone going to have to get a refund from CC, but my son is the one that loses out 😡

Same experience that others have had. Ordered a hoodie for my daughter for Christmas on 31/10 it was on pre-order for 4/12. Not received, no dispatch email or any communication stating there will be a delay. Attempted to contact both on Twitter and via their “Customer Services” form on several occasions - not even had an acknowledgement. AVOID